Rental car giant Hertz Global Holdings announced Monday it would pay $168 million to settle 364 claims that it erroneously filed criminal reports against customers who did not return vehicles on time.
In November 2021, KPRC 2 Investigates was the first station to report that Hertz was facing claims from customers who said they were falsely arrested for auto theft. The arrests stemmed from thousands of criminal complaints the company files each year.
In a statement sent to KPRC 2 Investigates last year, Hertz said:
“The vast majority of these cases involve renters who were many weeks or even months overdue. Situations, where vehicles are reported to the authorities, are very rare.”
Yet, KPRC 2 Investigates identified at least seven cases involving Houstonians with similar stories. In those cases, court records show those rental drivers are accused of driving stolen vehicles.
NBC News shared more experiences from other customers across the nation, including information about the settlement reached. Click here to read the full report.