Frustrated Dish customers still spending hours on hold weeks after ransomware attack, they say

A month after a ransomware attack on Dish Network, many customers say they are still having technical issues — and face wait times of up to 15 hours when they call to ask for assistance.

The TV and wireless service provider’s problems began on Feb. 23, when a multiday outage disrupted Dish’s internal servers and customer service operations, preventing Dish users from making payments or accessing their accounts. The company confirmed in a Feb. 28 filing with the Securities and Exchange Commission that the outage was the result of a cyberattack.

In addition to knocking out its customer service desk, apps and websites, Dish said “certain data was extracted from the corporation’s IT systems” during the breach. The company is investigating whether the data included customers’ personal information.

Read more on NBC News here.