The Texas Pride Disposal complaints KPRC 2 viewers have been sharing all week are enough to fill a garbage can.
Customers are even contacting the Better Business Bureau to investigate.
Some frustrated homeowners are even saying they wish their Home Owner’s Associations would cut ties with the company and its inconsistent service.
Gerald Powell lives in the Village West subdivision in Westchase, where they pay extra for Texas Pride Disposal to do a back-door pickup. It’s a service Powell said the company has all but trashed.
“The contract is for you to be here twice a week and one time for recycle and those are the days,” Powell said. “Why are you not here?”
Powell was president of his HOA at the time their subdivision first signed on with the trash and recycling company. He said they decided to go with a private company over the City of Houston because they did not want trash cans lining their streets and they wanted service more than once a week.
“At the beginning, they were pretty good. Their service over time has deteriorated and it appears from our viewpoint they may have gotten too big,” Powell said about the company.
The Village West HOA, which has fewer than 500 homes, renewed with Texas Pride last October, according to Powell. He said that decision has been unpopular with many homeowners given the company’s unreliable service.
“Most people thought they would be looking at other companies, sort of going back to square one,” Powell said.
In the Heather Wood subdivision of Cypress, homeowners tell KPRC 2 Texas Pride missed their scheduled pickup as recent as Wednesday despite promising the company would resume normal scheduling following weeks of irregularities. The HOA meets Thursday night and trash talk is expected.
Sean Llorente sits on the board.
“The issue with this neighborhood is that everybody pays their dues to the trash company individually,” Llorente said. “So the homeowners association doesn’t have the power to say, hey we want our money back for the entire quarter because we don’t know whose paid or hasn’t paid.”
Frustrated homeowners have given up trying to reach the company’s customer service line and have taken their complaints to the Better Business Bureau.
“The Better Business Bureau has received about 100 complaints on Texas Pride Disposal and the business has not answered a majority of those complaints either so they have a “F” rating with us,” said Leah Napoliello, Vice President of Investigations with the Better Business Bureau.
Napoliello said there’s one additional step you can take after you’ve reached out to Texas Pride Disposal directly and filed a complaint with the BBB.
“One thing they can do is file a complaint to their HOA and let their feelings be known to them so hopefully they can maybe work something out with them and the HOA can also talk to Texas Pride Disposal too,” she said.
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