MISSOURI CITY, Texas – Frustrations continued for Americans as they awaited their packages that were expected to be delivered months ago.
Those packages were found to be stuck at a sorting facility in Missouri City. At this time, there is still no timeline for when USPS would fix the delays.
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Customers tell KPRC 2′s Corley Peel they’ve been waiting for their packages since last year, while others believe they managed to work their way around the system.
For Silk Gregorie, he showed up at the post office looking for answers after his package with medication never arrived. He says he’s been waiting for his package for a week.
“I’m not feeling well right now and I need the package for healing,” he said.
Gregorie learned that his package was still stuck at the sorting facility in Missouri City.
USPS told KPRC 2 the delays are because the postal service is in the process of using new technology.
The facility is where customers across the country also have delayed packages.
Corley spoke with Rachel Stevens last week who never received her packages she ordered in November.
“I ordered so many Christmas gifts,” said Stevens.
Corley touched base with Rachel on Thursday. She said the gifts still haven’t arrived.
USPS has another sorting facility in North Houston. Corley spoke with John Dunn on who said his package is stuck there.
“My package was supposed to be here about January 4th or 5th. It’s been sitting at the North Facility since January 9th. So that’s not about nine or 10 days,” said Dunn.
One woman told KPRC 2 she did finally receive her package after contacting the seller who reported the package missing. The package arrived at her door the next day. Other customers who contacted their sellers told KPRC 2 that they still have not received their packages.
KPRC 2 reached out to USPS on Thursday with a list of questions, asking for a timeline for when customers could expect to see their packages. A spokesperson told Corley they are looking into the request, but as of Thursday evening, we have not heard back.