HOUSTON – The President and Chief Executive Officer of CenterPoint Energy, Jason Wells, sent a letter to customers apologizing for the company’s response during Hurricane Beryl.
“We apologize to our customers who endured outages and were frustrated by our communications. We make no excuses. We will get better,” Wells said in the letter.
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Wells outlined the company’s actions and plan to improve future response and restoration efforts, as well as improve their communication with customers and the public.
The company will focus on three broad areas in particular including resiliency investments, launching a new and more customer-oriented outage tracker by Aug. 1, and strengthening partnerships with government officials and the community.
Wells go on to say these three areas are not the only things the company will be doing. He said the company will be taking additional actions as they continue to review and learn from internal reviews, and hear from emergency response experts and elected and community stakeholders.
“Lastly, my commitment to you, as the CEO of 9,000 incredibly dedicated utility workers, who worked throughout Hurricane Beryl, is that we will make real, measurable, and positive changes to not only better serve you, but to re-earn your trust and confidence. That is our goal and we will achieve it,” Wells said in the letter.
You can read the full letter below.