Houston, TX – As October marks Domestic Violence Awareness Month, the Houston Area Women’s Center (HAWC) is stepping up efforts to ensure survivors of domestic violence and sexual assault know help is available. HAWC’s hotline has been a lifeline for over 47 years, and with demand increasing, the organization is working to expand both its services and its capacity to help those in need.
The center operates a 24/7 crisis hotline that receives between 100 and 120 calls per day, providing critical support to survivors seeking immediate assistance. Last year, the hotline fielded over 42,000 calls—most related to domestic violence or sexual assault.
“We always assess for safety when we’re taking calls,” said Celinda Guerra, Director of Hotline and Crisis Intervention Services at HAWC. “Safety is so important in domestic violence cases, and we ask key questions to understand what survivors are experiencing, such as whether they need medical attention or if their abuser has access to a weapon.”
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For many survivors, making a phone call isn’t always an option, especially when their abuser is nearby. Recognizing this, HAWC now offers a discreet chat feature, which Guerra describes as a “life-saving resource.”
“For those who can’t safely make a phone call, being able to access our chat feature is really important,” Guerra said. “It provides a more discreet way for survivors to get help and could make all the difference in saving lives.”
HAWC provides a wide range of services beyond its hotline. The organization offers emergency housing, long-term shelter, counseling, legal assistance, and job readiness programs through its economic empowerment initiative. These resources are vital in helping survivors rebuild their lives after leaving an abusive relationship.
“We want to make sure that we give them all the necessary resources to be successful,” Guerra explained. “It’s not just about providing immediate support but ongoing assistance, whether it’s counseling for emotional support, job empowerment programs, or legal assistance.”
Expanding to meet demand
With the growing need for shelter and resources, HAWC is in the process of opening a new flagship facility that will triple its bed capacity. Currently, the shelter can house 120 individuals, but the new facility, expected to open in early 2025, will significantly increase that number.
“One of the biggest challenges we face is the capacity for shelter beds,” Guerra said. “Tripling our capacity will make a huge impact in ensuring survivors have a safe place to go.”
HAWC’s long history of helping survivors continues to inspire those who work there. Guerra, who has spent years supporting survivors through the hotline, says helping others is her passion.
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“When I was able to see what this organization offers and the difference we make with every phone call—it’s something I haven’t been able to let go of,” she said.
As Domestic Violence Awareness Month brings attention to the issue, HAWC remains committed to expanding its reach and ensuring that no survivor feels alone.
How to get help
For those in need, the Houston Area Women’s Center hotline is available 24/7 at 713-528-2121. Whether through a phone call or the new chat feature, the center ensures that all communications are confidential and that survivors can reach out anonymously to get the help they need.
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Do you know someone in need of help? KPRC 2 released the following features in “Breaking Free.”
Help is also available immediately if you need it through the following numbers:
- Houston Area Women’s Center: (713) 528-2121
- National Domestic Violence Hotline: (800) 799−7233
- If you are in immediate danger, call 911.