HOUSTON – Two families in northwest Harris County will be breathing a sigh of relief after paying $1,550 for fence repairs, only to have the company they hired disappear without completing the job.
The homeowners, Robert and Paulla Berry told KPRC 2’s Rilwan Balogun they’d been reaching out repeatedly to Big City Fence Corporation for weeks to no avail.
After our initial report, several viewers reached out offering their services for free.
On Wednesday, Rilwan met with the Berrys, whose fence was damaged by Hurricane Beryl in July, and decided to hire Big City Fence Corporation after they were recommended by a neighbor. The neighbor apparently also had some issues with the company, but the job was eventually completed. However, the Berrys’ experience turned out to be different.
After paying the company for the job and starting the repair work, the crew installed a few fence posts, and then the Berrys said crews stopped showing up. When the Berrys attempted to follow up, their calls went unanswered.
Rilwan even called and left a voicemail with the company. Balogun also sent a text message. Roughly 30 minutes later, as he was speaking with the Berrys, the company owner returned his call.
A KPRC 2 viewer is meeting the Berrys today to begin doing measures to start replacing the fence. Rilwan will be there to meet with them as well.
