DALLAS – A Dallas-area soccer fan is the latest person to contact 2 Helps You after StubHub canceled his World Cup tickets despite purchasing them months in advance.
Benjamin Carlson bought tickets through the ticket resale platform in December 2025. He is now the fifth StubHub customer to contact Investigator Mario Diaz after tickets purchased well ahead of the World Cup were suddenly canceled days—or even hours—before kickoff.
Recommended Videos
- StubHub’s Cancel Culture Part I, Toronto Teachers Receives New World Cup Tickets Through 2 Helps You: StubHub canceled her World Cup tickets days before the match, 2 Helps You Mario Diaz: ‘Cancel Culture, Heck No!’
Carlson says he learned his tickets had been canceled as he was walking toward AT&T Stadium in Arlington for the Netherlands-Japan match.
“The way it was handled and given that I was not the only person this happened to, I think StubHub should be held accountable to some capacity,” Carlson said.
Carlson shared an email from StubHub stating, “We’ve got you covered with our FanProtect Guarantee,” and assuring him, “We found you new tickets at no extra cost.”
But Carlson says replacement tickets never materialized. Instead, he returned to his vehicle, drove to a sports bar on the way home, and watched the match there.
“I really wanted to go to the match and see the teams, the stadium and the event,” he said.
His experience mirrors those of four other customers featured in 2 Helps You’s ongoing investigation into what is a documented pattern of StubHub’s cancel culture impacting their customers for this World Cup.
- StubHub’s Cancel Culture Part II, Cypress Mother Receives New World Cup Tickets Through 2 Helps You: CANCEL CULTURE?: Cypress mother files attorney general complaint against StubHub for canceling World Cup tickets
Although Carlson received a refund, he says that was not enough. He has filed a complaint with the Texas Attorney General’s Office.
“This is not the experience I paid for. I expected the tickets and service that were promised, and that didn’t happen,” Carlson told 2 Helps You.
The Texas Attorney General’s Office announced on July 3 that it had opened an investigation into StubHub following widespread reports of World Cup ticket cancellations.
- StubHub’s Cancel Culture Part III, AG tells 2 Helps You it is investigating StubHub: Texas Attorney General investigating StubHub after ‘widespread reports’ of World Cup ticket cancelations
Carlson says the growing number of complaints has raised even more questions.
“I think there is more going on here that we don’t know about and that will come to light in the investigation,” he said.
Like several other customers featured in our reporting, Carlson says he also is exploring legal action against StubHub.
- StubHub’s Cancel Culture Part IV, Katy man files AG complaint against StubHub: 2 Helps You: Another Texan files attorney general complaint against StubHub over its World Cup cancel culture
In our most recent report, published Wednesday, involving Katy resident Dennis Hetu, 2 Helps You contacted StubHub for answers to several questions:
- How many lawsuits have been filed against StubHub during the 2026 World Cup because of tickets purchased by customers on your platform being canceled?
- Approximately how many tickets did StubHub cancel during the 2026 World Cup for its customers? (I’m not looking for an exact number here, simply a percentage — even a ballpark range if your team can provide one.)
- At last count, I have investigations into StubHub by the Attorney General’s Office in British Columbia, Canada, and the Attorney General’s Office in the State of Texas. Are there others?
- While you indicated you will not comment on Mr. Hetu’s case, please tell us what a client like Dennis should do in this situation?
2 Helps You has sent multiple follow-up emails seeking answers to these questions. As of publication, StubHub has not responded.
If you have an issue you haven’t been able to get another party to resolve, here’s where you can submit a request to 2 Helps You.