The NCAA has given full approval for Gallaudet's football team to use a helmet designed for players who are deaf or hard of hearing this season.

As power is restored to homes and businesses across our area many of you say you still don’t have internet. AT&T and Comcast Xfinity customer service are difficult to reach and when you do get a human on the phone, they don’t have any answers. Investigative reporter Amy Davis is answering your questions about what’s causing internet outages and what you can do about them.

AT&T's "H-Town Summer of Connectivity" program is helping bridge the digital divide in Houston. 🌐✨ They provided 900 students with FREE refurbished laptops, ensuring access to education and opportunities. 🎓📚💻 #DigitalDivide #EducationMatters #AT&TConnectivityProgram

AT&T says the issue disrupting calls between carriers has been resolved after reports of outages across the nation were shared and corroborated by outage trackers.

The Federal Communications Commission has leveraged nearly $200 million in fines against wireless carriers AT&T, Sprint, T-Mobile and Verizon for illegally sharing customers’ location data without their consent.

Another class action lawsuit has been filed against AT&T by Beasley Allen on behalf of AT&T customers whose personal information was compromised during a cyberattack.

AT&T is facing a class action lawsuit after a major data breach exposed personal information of over 70 million customers.

No one wants to be a victim of a data breach but if you find yourself in this situation, its important to know what options are available to you.

We asked local cybersecurity expert Tim Howard to prioritize the "must-do" list to protect yourself.

The theft of sensitive information belonging to millions of AT&T’s current and former customers has been recently discovered online.

AT&T says it has begun notifying millions of customers about the theft of personal data recently discovered online.

Who do you have winning your college basketball bracket.

Discover what to do when a utility company leaves damage behind on your property. Investigative reporter Amy Davis shares insights on how to get information and seek compensation for property damage caused by utility crews.

AT&T says it will give affected customers $5 each to compensate for last week’s network outage.

AT&T is providing a refund to customers that were affected by a large cellphone network outage on Thursday.

Attention AT&T customers! A nationwide service outage has left thousands of users without cell phone service. 😱📵 If you're experiencing the dreaded "SOS mode" on your iPhone, don't panic! This simply means you don't have a proper cellular connection. You can still contact emergency services via the cellular network. 🚑📞

Customers of AT&T, the country’s largest wireless provider, are reporting widespread outages.

Cellular outages are causing disruptions for over 60,000 customers on AT&T, Cricket Wireless, Verizon, Verizon, and other service providers. 📵 If you're experiencing difficulties contacting someone in an emergency, here are some tips to keep in mind. Remember to stay patient as providers work to fix the issue. 📱💪

AT&T says the hourslong outage to its U.S. cellphone network appeared to be the result of a technical error, not a malicious attack.

Insiders can enter for their chance to win tickets to this weekends festivities!

The College Football Playoff will host the 2024 National Championship game in Houston in January and announced a start-studded musical lineup.

AT&T and Gallaudet University have developed a football helmet for quarterbacks who are deaf or hard of hearing.

Transportation Secretary Pete Buttigieg is warning airlines to be ready when wireless companies power up their 5G service next month.

A new program is providing free and discounted internet services for qualifying families as part of a government initiative.

One Copperfield woman contacted KPRC 2 Investigates when her new provider stuck her with a repair bill for damages caused by one of its contractors. Learn what you should do if this happens to you.

It’s a complaint we hear frequently. Utility companies work in neighborhoods and leave damage or a mess behind. What can you do? Can companies just come to your property? In this week's Ask Amy episode, we've got answers to some of your questions about utility work in neighborhoods in our area.

The three-day Music Festival (March 31 – April 2) held at Discovery Green in Houston, will provide entertainment during Men’s Final Four weekend.

The Texas Public Utility Commission is fining Texas New Mexico Power $1.7 million dollars for its failure to upgrade its electric meters before the 3G network it relied on was taken down.KPRC 2 Investigates has reported the problems caused by the outdated meters for months.

For weeks and weeks, Michael Williamson had been trying to get AT&T to fix the sprinkler lines that contractors broke when trying to install fiber optic cable underground.

A Houston family said they don’t want the phone mess they are dealing with to happen to others, so they called KPRC 2 Investigates for help.

What to do when you lose your phone

Having a fast internet connection at home has become a near-requirement for many Americans, especially with the rise of remote education and working from home due to the COVID-19 pandemic.

Gov. Greg Abbott received the Broadband Trailblazer Award and delivered remarks during a news conference with MileOne and AT&T Tuesday in Laredo.

These days, wherever you go you can take your phone number with you, even if you switch phone carriers. It’s pretty common and an easy way to keep up with old contacts. That’s why a Cypress man was shocked when his phone company disconnected his number and reassigned it to someone else. The number is essential for his business. He called our KPRC 2 Investigates team for help.

Are you constantly bombarded with robocalls?

“When is it ok for my child to get their first phone?” -- It’s a question many parents face.

A Spring woman said not only is she getting the run around from AT&T, but she’s also getting it from the subcontractors hired to install a fiber optic cable underground in her backyard.

AT&T recently launched location-based routing to automatically transmit wireless 9-1-1 calls to the appropriate 9-1-1 call centers.

Verizon and AT&T won't power up some wireless towers near airports until next summer to give airlines more time to make sure the new service won't interfere with planes.

Hurricane Season is nearly here and we could all use some tips on staying prepared.

Sebastian Munoz shot a 12-under 60 in the opening round of the Byron Nelson.

People in one growing area in Montgomery County say they have a huge problem. They can't get cellphone service in their neighborhood. This issue is going on for customers who use various cellphone providers and they say nothing is being done to fix this. KPRC 2 Investigator Bill Spencer met with neighbors in the Woodforest area and works to get answers.

When AT&T tried to expand its 5G network by installing fiber optic cable underground, a Spring woman says she was left with broken pipes, broken promises, and on top of all that, now she’s broke.

Internet speeds in parts of Houston will increase thanks to AT&T’s fiber expansion efforts.

What happens if utility crews leave a big mess behind in your yard? One viewer can't get ahold of anyone to help after utility work crews damaged his property. Amy Davis is getting answers and explains what you can do if your neighborhood is dealing with a similar issue.

AT&T has announced they are offering free calls to Ukraine amid the Russian war and invasion through March 7.

From his phone to his computer, Craig Haltiwanger can’t get a connection.

As telecom companies rev up the newest generation of mobile service, called 5G, they’re shutting down old networks — a costly, years-in-the-works process that’s now prompting calls for a delay because a lot of products out there still rely on the old standard, 3G.

Concern about new high-speed wireless service interfering with airplanes appears to be easing.

New 5G wireless service is up and running in the United States, with little of the feared disruption to air travel.

Some flights to and from the U.S. have been canceled even after AT&T and Verizon scaled back the rollout of high-speed wireless service that could interfere with aircraft technology that measures altitude.

The airline industry is raising the stakes in a showdown with AT&T and Verizon over plans to launch new 5G wireless service this week, warning that thousands of flights could be grounded or delayed if the rollout takes place near major airports.

AT&T and Verizon say they will delay some new 5G wireless service after the airline industry raised alarms about potential interference with important systems on planes.

The Federal Aviation Administration is telling pilots to take extra precautions when landing on slick runways near impending 5G wireless service.

Telecom giants AT&T and Verizon have agreed to postpone the launch of a new slice of 5G wireless service after airlines and aviation groups complained that the networks can interfere with systems on board planes.

AT&T and Verizon say they will delay new 5G wireless service for two weeks, putting off a planned start this Wednesday.

Verizon and AT&T have rejected a request by the U.S. government to delay the rollout of next-generation wireless technology.

Dealing with an insurance company after a car accident is not always easy - that's why one viewer is asking KPRC 2 Investigates for help. Plus, what to do if a bank is taking too long fixing fraudulent bank charges.

Stores are hopping right now with holiday shoppers. We have a warning if you are approached in a store by a salesperson who wants to switch your cell service.

House Democrats are raising concerns that the proposed merger of Discovery and AT&T’s WarnerMedia, a $43 billion effort to conquer the world of streaming, could affect diversity efforts in Hollywood and particularly hurt Latinos, who are already deeply underrepresented.

Many of us have been there, when a utility company comes onto our property to access a cable box or lines and wires buried underground. You have to let utility companies have access to the easement. And in one case our KPRC 2 Investigates team is looking into, it's really David versus Goliath situation.

Feeling like you’re spending way too much time on social media? It may be time for a detox.

Opponents of Texas' strict abortion ban are focusing on companies that donated money to the bill’s sponsors.

Opponents of Texas' strict abortion ban are focusing on companies that donated money to the bill’s sponsors.

AT&T has become one of the largest employers in the U.S. to mandate vaccines for a significant number of frontline workers.

A Pakistan resident has been sentenced to 12 years in prison for a conspiracy to “unlock” phones from AT&T's network, a scheme that the company says cost it more than $200 million.

It shouldn’t take KPRC 2 Investigates to get a cable company to clean up after themselves, but that’s exactly why a Pearland woman called our team for help. For two months she’s been trying to get AT&T to bury a cable it left in her yard. The cables are not just annoying but also dangerous after her dog ended up needing surgery because of the mess.

Residents of Louisiana communities hit hard by Hurricane Ida are seeing small signs of progress amid the need for a monumental recovery.

Mississippi Gov. Tate Reeves said Monday that state and local emergency responders conducted 20 rescues from flooded areas in the state’s three coastal counties.

AT&T says it will combine its massive WarnerMedia media assets, which includes HBO and CNN, with Discovery Inc. to create a new media heavyweight in a $43 billion deal.

U.S. telecom giant AT&T Inc. is combining its WarnerMedia operations with Discovery Inc. The deal will marry the likes of HBO and CNN with HGTV and Oprah Winfrey.

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Sam Burns still has the lead going into the final round of the AT&T Byron Nelson despite more magic on 18 from local favorite Jordan Spieth.

Sam Burns is rolling again with the second-round lead at the AT&T Byron Nelson in his first start since getting his first PGA Tour victory.

Jordan Spieth and plenty of others are having little trouble with the new home course of the AT&T Byron Nelson.

Asian stock markets are mixed after Wall Street declined following a news report that President Joe Biden plans to raise taxes on wealthy investors.

Corporations have given more than $50 million in recent years to state lawmakers who have seized on Donald Trump’s lies about a stolen 2020 election to push for new restrictions on the right to vote.

In response, seven states and Puerto Rico enacted their own net neutrality policies. In response, seven states and Puerto Rico enacted their own net neutrality policies. Nine states have introduced net neutrality bills this session, according to the National Conference of State Legislatures. Ad___WHAT TELCOS WANTBig telecom companies hate the stricter regulation that comes with the net neutrality rules and have fought them fiercely in court. They say they prefer a national approach to a state-by-state one, but the industry has fought prior federal net neutrality rules.

HOUSTON – Ever wondered about Texas’ favorite things? In a survey by AT&T’s The Wave, they used reputable online sources for lists of each state’s popular characteristics, such as favorite YouTube channels, favorite food, and favorite tourist attractions. For Texas, brisket topped as the must-try food in the state, while the San Antonio Riverwalk was most loved by tourists. (KSAT)The Dallas Cowboys became the top sports team for Texas, New Mexico and Arkansas. Reggaeton artist Maluma became the top musician for Texans on YouTube.

FILE - In this Oct. 24, 2016, file photo, the AT&T logo is positioned above one of its retail stores in New York. The Securities and Exchange Commission is suing AT&T and three of its investor relations executives for telling Wall Street analysts about the telecom giant's sales data before it released quarterly results. (AP Photo/Mark Lennihan, File)The Securities and Exchange Commission is suing AT&T and three of its investor relations executives for telling Wall Street analysts about the telecom giant's sales data before it released quarterly results. The early warning helped AT&T avoid having its results fall short of Wall Street expectations, according to the SEC's complaint filed in Manhattan federal court. Dallas-based AT&T said in a statement that it did not tell analysts “material nonpublic information" and that it will fight the lawsuit.

AT&T is spinning off its DirecTV into a new company at a fraction of the $48.5 billion it paid in 2015. The satellite TV service has lost millions of customers on AT&T's watch. (AP Photo/File)AT&T is spinning off its DirecTV into a new company for a fraction of the $48.5 billion it paid for the satellite TV service in 2015. DirecTV has lost millions of customers on AT&T’s watch, and is valued in the deal at just $16.25 billion, including debt. The new DirecTV company will include AT&T TV, a streaming version of cable TV, and U-verse, AT&T's older cable service.

Texas lawmakers are pushing to permanently allow restaurants to sell alcohol for pickup and delivery orders, which Gov. The Texas Restaurant Association, which is backing the legislation, paid Ellmer between $25,000 and $49,000 for lobbying work from September through December, according to the Texas Ethics Commission. “The real issue is that Texas’ ethics law is weak,” Shelley said. According to the TRA, 700,000 restaurant employees in Texas lost their jobs in the early days the pandemic, and more than 10,000 Texas restaurants have already closed. With business hampered due to continued increases in infections, 30% of Texas restaurant operators still in business said in December they were concerned about the fate of their operations.

Giving by such trade groups and corporate PACs has come under intense scrutiny in the wake of the deadly insurrection by Trump supporters, who stormed the Capitol to stop the vote. Giving by corporate PACs and trade groups to individual candidates is limited to $5,000 per candidate each year, thus making up a small portion of each person's overall cash haul. Boeing said Wednesday that it is “not making political contributions at this time” and will “carefully evaluate” who receives future donations. Meanwhile, 46 of the PACs gave to at least half of the Republican objectors, the report found. Tanglis and other campaign finance experts say the big question about donations is whether companies and trade groups will stick by their pledges.

CNET found a somewhat secret prepaid plan from AT&T. It’s best for people who don’t need unlimited data. The plan is $25 a month, but you have to pay for a full year in advance. That’ll cost about $300, which is much less than a regular plan. You must select a multi-month plan to find this option because the default setting doesn’t show it.

The Christmas Day bombing in downtown Nashville led to communications outages over hundreds of miles in the southern U.S., raising concerns about the vulnerability of U.S. networks. The blast seriously damaged a key AT&T network facility, an important hub that provides local wireless, internet and video service and connects to regional networks. AT&T customers lost service — phones, internet or video — across large parts of Tennessee, Kentucky and Alabama. At some hospitals, electronic medical records, internet service or phones stopped working. It's not as if the physical vulnerability of communications networks comes as a surprise.

The Tennessee Highway Patrol has said a robot was sent to investigate the truck and no device was found. The company suffered widespread outages in Tennessee and other states after a bomb in a recreational vehicle exploded near one of its facilities in downtown Nashville. Sheriff’s officials said the truck had been playing the audio when it was parked at a convenience store around 10:30 a.m. at the Crossroads Market in Walter Hill. Sheriff's officials did not specify what the box truck was playing. ___1:15 p.m.Nashville Police say a Tennessee man named Anthony Quinn Warner is under investigation in connection with the Christmas Day bombing that rocked downtown Nashville.

Federal officials now turn to exploring the monumental task of piecing together the motive behind the Christmas Day explosion that severely damaged dozens of buildings and injured three in downtown Nashville, Tenn. While officials have named 63-year-old Warner as the man behind the mysterious explosion in which he was killed, the motive has remained elusive. (Courtesy of FBI via AP)NASHVILLE, Tenn. – The man believed to be responsible for the Christmas Day bombing that tore through downtown Nashville blew himself up in the explosion, and appears to have acted alone, federal officials said Sunday. “Nashville is considered safe," said Metro Nashville Police Chief John Drake. Officials said their identification of Warner relied on several key pieces of evidence, including DNA found at the explosion site.

FBI and ATF agents investigate a home Saturday, Dec. 26, 2020, in Nashville, Tenn. An explosion that shook the largely deserted streets of downtown Nashville early Christmas morning shattered windows, damaged buildings, and wounded three people. Asked whether the AT&T building could have been a possible target, Korneski said, “We’re looking at every possible motive that could be involved." Mayor John Cooper has enforced a curfew in the downtown area until Sunday via executive order to limit public access to the area. “We have two portable cell sites operating in downtown Nashville with numerous additional portable sites being deployed in the Nashville area and in the region.”Ray Neville, president of technology at T-Mobile, said on Twitter that service disruptions affected Louisville, Nashville, Knoxville, Birmingham and Atlanta. The outages had even briefly grounded flights at the Nashville International Airport, but service was continuing normally as of Saturday.

(Metro Nashville PD via AP)NASHVILLE – A recreational vehicle parked in the deserted streets of downtown Nashville exploded early Christmas morning, causing widespread communications outages that took down police emergency systems and grounded holiday travel at the city’s airport. Police were responding to a report of shots fired Friday when they encountered the RV blaring a recorded warning that a bomb would detonate in 15 minutes, Metro Nashville Police Chief John Drake said. “This morning’s attack on our community was intended to create chaos and fear in this season of peace and hope. Police believe the blast was intentional but don’t yet know a motive or target, and Drake noted that officials had not received any threats before the explosion. The Federal Aviation Administration temporarily halted flights out of Nashville International Airport because of telecommunications issues associated with the explosion.

NEW YORK – The pandemic continued to hit AT&T through the third quarter as closed theaters, wary U.S. moviegoers and the Hollywood shutdown hurt its WarnerMedia movie and TV business. It added 131,000 prepaid phone customers and 645,000 postpaid phone customers, those who pay a regular monthly bill. It lost 590,000 “premium” video customers, which includes DirecTV, in the latest quarter, and also dropped 37,000 customers of its streaming service, AT&T TV Now. The new HBO Max streaming service had 8.6 million activations. AT&T shares rose $1.73, or 6.5%, to $28.44 Thursday, which Goldman Sachs analyst Brett Feldman attributed to improved subscriber trends.

Shares were mostly higher in Asia on Friday after President Donald Trump and his challenger former Vice President Joe Biden faced off in their second and final debate before the Nov. 3 election. “Meanwhile, discussion relevant to the post-election economic outlook was limited, particularly from President Trump." U.S. stock futures shifted from modest losses to less than 0.1% gains in the debate's aftermath. India's Sensex rose 0.3% and shares rose in Southeast Asia. Align Technology, which makes Invisalign teeth straighteners, surged 35% for the biggest gain in the S&P 500 after its earnings report blew past Wall Street’s expectations.

The ultimate “FRIENDS” experience is now set up in Texas. Fans of the sitcom can now visit a Central Perk pop-up exhibit in downtown Dallas. The exhibit is a part of the AT&T Discovery District, a new downtown destination combining tech, culture and entertainment to create unique experiences. The “FRIENDS”-themed pop-up features multiple settings and props from the show allowing fans to immerse themselves in the experience and recreate iconic “Friends” moments. For a limited time, fans can visit the site within the AT&T Experience Store.

Jaws, Black Panther and Back to the Future are just a few of the modern popcorn classics coming to the drive-in this summer. Its in Tribecas DNA to bring people together in times of need, said Jane Rosenthal, Tribeca Enterprises and Tribeca Film Festival co-founder and CEO. We dont want to lose going to the movies, Tribeca CCO Paula Weinstein added. Other forms of mass entertainment have been jumping on the drive-in bandwagon too: Live Nation on Monday announced its first-ever drive-in concerts series in the U.S. for July. The Tribeca Drive-In series is not exclusively for movies either.

Following are developments Wednesday related to the national and global response, the work place and the spread of the virus. Target is also giving out one-time bonuses of $200 to reward workers on the front lines of the coronavirus. TRAVEL: Shares of cruise operators are falling Wednesday as Norwegian Cruise Line Holdings announced it's extending its suspension of global cruise voyages to include all trips embarking between Aug. 1 and Sept. 30. The extension applies to all three cruise brands, Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. Time on market increased by 25% in rural areas, 30% in suburban areas and 35% in urban areas year-over-year.

AT&T is closing 250 stores and cutting several thousand jobs, according to one of its unions, which is criticizing the move. The Communications Workers of America says the job cuts will come to 3,400 technicians and clerical staff, as well as 1,300 additional workers at AT&T Mobility and Cricket Wireless stores. AT&T would not confirm the headcount reduction numbers cited by the CWA. AT&T's statement said it will also eliminate an undisclosed number of contract workers, most of whom are based outside the United States, as well as an undisclosed number of managers. Reducing our workforce is a difficult decision that we dont take lightly, said the company statement.

NEW YORK The head of the U.S. communications regulator said T-Mobile's nationwide, hours-long outage Monday was unacceptable and that the Federal Communications Commission will investigate. T-Mobile, one of the country's three largest cellphone service providers, said it had a voice and text wireless issue" that began around noon EDT Monday. The company blamed an internet-traffic issue that caused problems with its network for the outage. But calls between their customers and T-Mobile customers could have run into trouble because of T-Mobiles issues, creating the impression of a widespread communications failure. T-Mobile paid a $17.5 million fine for two nationwide service outages on the same day in August 2014, which together lasted three hours and prevented customers from being able to call 911.

HOUSTON – Cell service provider, T-mobile, experienced a nationwide outage Monday evening that was estimated to have affected hundreds of thousands of customers. — Neville (@NevilleRay) June 16, 2020The Harris County Sheriff’s Office tweeted that 911 services were being affected during the outage. “We were just advised there is a nationwide outage for @TMobile’s ability to make 911 calls. We were just advised there is a nationwide outage for @TMobile’s ability to make 911 calls. #HouNews — HCSOTexas (@HCSOTexas) June 15, 2020HCSO officials told KPRC 2 that while the outage didn’t affect their call center, it did affect T-mobile customers who might try to call 911.

HOUSTON – A Department of Public Safety trooper fired his gun at three men who officials say were trying to rob an AT&T store in northwest Houston Wednesday afternoon. The gunshot did not strike any of the suspects and they fled the scene on foot, officials say. At about 2:30 p.m. Wednesday, the trooper was working security at the store located at the 10650 Northwest Freeway, DPS officials said in a press conference. The trooper was in uniform when the accused approached the store and he “made his presence known” and then “opened fire” on the suspects, officials said. At least one of them was wearing a mask, officials say.