Among the roughly 1,500 people whose sentences were commuted or who were pardoned by President Joe Biden are a nonprofit leader who supports at-risk youth, a social worker who fosters animals and a counselor and recovery coach.

Our KPRC 2 Investigates team has heard your complaints about your City of Houston water bills. These concerns include everything, from excessive water bills to outrageous and irregular meter readings. Customers are feeling “drained” and frustrated that there is no apparent recourse, and many are finding it hard to get answers from the city. It’s why all this week, the KPRC 2 Investigates team is taking a hard look at these issues and pushing city leaders for solutions.