Electric provider threatens to cancel customer accounts in Houston. Why? Could this happen to you?
Choosing a new electric plan, comparing rates and fees can be complicated. Itโs why some customers pay an electric broker or a third party to find the lowest rates. But some customers say their energy company is threatening to cancel their contracts because they signed up with the help of a broker. KPRC 2 Investigative reporter Amy Davis is asking - can they do that?