Can a landlord charge you to replace the carpet in the apartment after you move out? We have answers! Plus, one simple step that can add an extra layer to protect your private information.

Since February the state of Texas has paid landlords more than one billion dollars for tenants who can't afford to pay rent. KPRC 2 Investigates has received dozens of complaints from people all over the state who say they are waiting weeks and months for promised help. Here are 3 tips to increase your chances of getting help to pay your rent faster.

As part of our Ask 2 series, the newsroom will answer your questions about all things Houston. Question: Who is responsible for wrapping pipes at a rental property? Landlords, especially in apartment complexes and condominiums, are responsible for making winter weather preparations before a freeze event occurs, such as pipe wrapping and winterizing. If pipes freeze and they burst, it is the landlord’s responsibility to fix the pipes and pay for all damages. According to the Houston Apartment Association, renter’s insurance usually covers water damage from burst pipes and their property inside the rental home.