We hear from customers frustrated over surprise water bills. Investigative reporter Amy Davis is following up on the city’s plan to address meter issues uncovered by the KPRC 2 ‘DRAINED’ Investigation. Davis has an update on meter replacements and customer usage.

After nearly two years of KPRC 2 Investigates DRAINED series exposing failures at the Houston Water Department, Mayor John Whitmire is announcing major changes.

Some water customers in the City of Houston say when they turn on their water, they get only a trickle. Low water pressure is ‘DRAINING’ many of you from downtown to Garden Oaks to southwest Houston. Investigator Amy Davis is getting answers about what the city is doing about it.

Inaccurate water bills for thousands of dollars. The city said it doesn't know how it happened. You deserve a better answer. Our KPRC 2 Investigation into water bills leaving you 'drained' continues.

For months KPRC 2 Investigates has been fighting for you - asking why so many people are being “DRAINED" and forced to pay water bills they don't owe. The KPRC 2 Investigates team is actively investigating more than 200 customers who've reached out and our work is getting results.

Houston, we hear you! We keep getting calls and emails from people who need help with the City of Houston water bill issues.

Dozens of you are telling us about your experience with the Houston Water Department. We’ve heard about phone calls, emails unanswered, and little to no communication to explain huge bills that threaten you and your family’s well-being. Now, KPRC 2 Investigates explains a customer’s last chance at getting help and how often it is working.

All this week, KPRC 2 Investigates is looking into your complaints of irregular and inaccurate water bills. You might be surprised to see how much your neighbors are paying for water bills. We are looking into which homeowners in Houston use the most water and how much they’re paying each month.

From Acres Homes to Houston’s Energy Corridor and up north in the Crosby area, water customers say they are feeling drained over stressful water bill issues. We are bringing your concerns to city leaders and helping to find solutions.