Whether you pay for an extended warranty or the product you buy comes with one, you expect the company to make the repairs it promised when you need them. Many consumers are discovering businesses are making it nearly impossible to file claims for warranty work. KPRC 2 Investigates discovered that consumers do have rights when it comes to warranties.

NEW YORK J.C. Penney said Thursday that it will start closing 154 of its stores next week in what it is calling the first phase of its efforts to shrink its footprint. A list of the stores closing was published on Penney's website. Penney filed for bankruptcy protection last month, making it the biggest retailer to do since the coronavirus pandemic forced non-essential stores to be shut down temporarily. J.Crew and Neiman Marcus sought bankruptcy protection days before J.C. Penney. As part of its bankruptcy reorganization, Penney said it planned to permanently close nearly a third of its 846 stores in the next two years.