This is the first TV interview CenterPoint CEO Jason Wells has done since the May derecho and Hurricane Beryl earlier this year.

Just days before Houstonians will be able to share their honest thoughts about CenterPoint Energy with the Texas Public Utilities Commission, the company’s top man has agreed to interview exclusively with KPRC 2′s Gage Goulding.

It may come as no surprise after the summer we have just experienced, but did you know that here in Houston, we are nearly three times more likely to experience a power outage than the average American? When the Derecho whipped through Brandon Seidel's neighborhood in The Heights, thanks to Sunrun, his family's lights stayed on while everyone else was in the dark.

The saying “It takes an army to build something great” couldn’t be a better fit for the work being done to strengthen the CenterPoint Energy infrastructure.

This year alone, some Houstonians were left without power and air conditioning for days on end not once, but twice. First with the May derecho and then again in July with Hurricane Beryl.

Entergy Texas says their crews are nearing the end of restoration efforts related to Hurricane Beryl.

The company expects to have an additional 400,000 customers restored by the end of the day on Friday, July 12 and an additional 350,000 customers restored by the end of the day on Sunday, July 14.

Entergy Texas says they have restored power to more than 50% of their 252,460 customers who lost it during Hurricane Beryl.

The company’s Director of Communications, Alyssia Oshodi, spoke with KPRC 2 Monday evening to provide more insights into what the company is dealing with in terms of power restoration and where the process stands now.

In the aftermath of a major storm, a generator can be a crucial part of your recovery. However, it's important to operate them properly to avoid serious injury or even death. #HoustonWeather #Weather

During what’s proving to be the hottest week of summer so far in Houston, an entire apartment building is left without air conditioning.

Nearly a month after storms knocked out power for millions of people across Houston, top executives at CenterPoint Energy are answering your questions for the first time.

First it was waiting for CenterPoint to restore power. Now it's trying to find a problem with the electrical system in the apartment building.

When a May 16 storm knocked out power to hundreds of thousands of Houston area residents, many asked if more of our electrical lines can be buried.

People who live at a Spring Branch apartment complex are begging for help.

You asked the questions. We're getting the answers from CenterPoint Energy.

In the aftermath of a storm, a generator can be a crucial part of your recovery. However, it's important to operate them properly to avoid serious injury or even death. #HoustonWeather #Weather

People who live at a Northside apartment complex came to us desperate for help after complaining about spending days without electricity and weeks without hot water.

The Harris County Sheriff’s Office said the Harris County jail facility located on San Jacinto Street has lost electrical power.

CenterPoint confirmed to Robyne Patterson and other residents in an email that the power went off at around 3:30 p.m. Emails also revealed that approximately 55 homes were left without power. Patterson said residents were made aware that another company, Ezee Fiber, would be digging in the area.

Given the last few winters here in Texas, we know how easy it is to lose power during an ice or snow storm in Houston.

Officials with the City of Houston’s Mayor’s Office released documents showing a preliminary cause to last November’s power outage at the East Houston Water Purification Plant.

Trent Bailly and six of his closest neighbors went without power for about 42 hours this week amid a heat warning and triple-digit temperatures.

The company says 140 customers would be impacted for up to eight hours.

Multiple power outages were reported throughout the Houston area due to severe thunderstorms on Tuesday.

CenterPoint is reporting a total of 99,607 are without power Thursday due to high winds across the Houston area.

In the aftermath of a storm, a generator can be a crucial part of your recovery. It can power a fan, turn on some lights and keep your food cool. But many people only use a generator in an emergency and don’t operate them properly. This can lead to serious injury or death.

Harsh memories of losing power during the winter storm in February are still frozen into the minds of people at the adult assisted living facility, Noah’s House.

Have you looked at your natural gas bill this month? KPRC2 Investigates looks into why some natural gas customers are suddenly being hit with higher bills. What's going on and how you can fight back.

Gee, who was last seen by family the day before she died, was in a complex whose power had been shut off during this week’s storm. “It really doesn’t take very low temperatures to put us in a difficult situation,” said Dr. David Callender, the president and CEO of the Memorial Hermann system. They are people who need dialysis or oxygen but they don’t have power at home or at the facility they usually visit. This week, Memorial Hermann saw more than 100 patients alone. “Unfortunately it sneaks up on us and there really aren’t obvious symptoms until we may be near unconsciousness,” he said.

Houston’s own, rapper and philanthropist Trae Tha Truth, is once again coming to the rescue of those in need during a time of despair.

Update: my neighbor payed for a room for me and the boys at the hotel i have been sitting in the lobby in since 930pm yesterday. Checkin is in 2 hours. I haven’t slept in over 24 hours. I am weary but ok. Pls continue to amplify for those still stuck in their homes. #poweroutage

But why downtown Houston empty office buildings lit up like nothing is happening? “... why millions are without power but downtown is lit up like a Christmas tree.......” William Tischina posted on KPRC 2 Facebook page. “Why is downtown lit up when people are told to conserve power… Unacceptable!” said another KPRC 2 viewer. KPRC 2 was able to grab a photo of downtown Houston:Downtown Houston lit up during major power outage due to winter storm on Feb 15, 2021. I love our skyline at night, but we all need to do our parts to conserve energy.

HOUSTON – More than 1 million customers in the Houston area are left without power in the coldest stretch of weather in decades. “The private company providers and generators of that power, their operations totally froze up,” Abbott said. He posted a Tweet that said, “Neither the City of Houston nor Harris County controls or regulates ERCOT or the power generators. “The ERCOT market design is fatally flawed,” said Ed Hirs, the University of Houston energy fellow. Hirs said those generators typically focus their efforts on the summer months -- when they expect their power plants to have high demand.

HOUSTON – With winter storm conditions in the forecast, there’s a chance the power could go out. So who gets their service restored first? “Our crews really work to restore first the facilities that are key to the health and welfare of the community,” said CenterPoint spokesperson Olivia Koch. Then, the team works to fix lines that would affect a large number of customers. Finally, crews would work to repair service drops and underground lines linked to individual homes, according to CenterPoint’s website.

(If you don’t have power banks, consider devices you have that could also double as chargers for your device. Phone Settings. Change your phone settings to “low power mode” on IOS or “battery saver” on Android phones. Even though you are not using your device, it could be searching for cell service and that will drain your battery quickly. If you need to evacuate, you may not have reliable cell phone service.

Many families across Montgomery County were affected by the loss of power Thursday after Hurricane Laura hit Texas and Louisiana. Trina Brown-Boyd lives in the Oak Ridge area, where families lost power for almost eight hours. Entergys website showed more than 100,000 customers in Montgomery County were without power for a huge chunk of the day. https://t.co/fWHqA969e2 Entergy Texas (@EntergyTX) August 27, 2020Entergy told KPRC 2 the power outages are due to the damage from Hurricane Laura to their transmission system in East Texas and West Louisiana. Due to the ongoing outages, MD Anderson, The Woodlands, Montgomery ISD, Splendora ISD, and Conroe ISD will all be closed Friday.

LAKE CHARLES, Louisiana Less than 24 hours after Hurricane Laura devastated much of southeast Louisiana, thousands of residents in Lake Charles were left in the dark and struggling to make it back to their homes through tangles of trees, downed power lines and other debris. Almost every street in Lake Charles suffered some form of damage. Hundreds of homes suffered damage ranging from the cosmetic to the devastating. By late afternoon, many who live outside of Lake Charles still couldnt get home to even assess what is left of their property. There is dusk until dawn curfew is in effect in Lake Charles.