Texas PUC delays decision again on CenterPoint Energyโs rates on electric bills
The Texas Public Utility Commission has yet again delayed a decision on CenterPoint Energyโs rates that we all pay on our electric bills.
Ask Amy: Help! Landlord wonโt return security deposit + added extra fees
When you move out of your apartment, you probably expect to use your security deposit for other expenses. But what can you do if your landlord refuses to return it without any explanation? This is the situation KPRC 2 viewer Shavon found herself in, and Amy Davis has the answer.
Houston apartment renter frustrated with ongoing water bill battle
Over half of Houstonโs residents are renters, many living in apartment complexes scattered across the city. For those who pay their water bill to their landlord rather than directly to the water department, disputing discrepancies in the bill can become a complex and frustrating process.
Ask Amy: Who picks up utility poles and wires left after Hurricane Beryl cleanup?
Who is responsible for picking up utility mess debris left behind? KPRC 2 Investigator Amy Davis works to find answers to your questions.
How Houston residents can monitor electric usage in real time
Saving on electricity means turning off devices and lights and bumping up your thermostat to a temperature some of you may think is uncomfortable. Many of you donโt do it because you donโt know how much you can save. There is an easy way to track your usage and see how small changes to your routine can save you money on your electric bill.
Why CenterPoint Energy is accused of overcharging customers for years
A judge has denied CenterPoint Energyโs request to dismiss their rate review. The company must now return to the table with city leaders to negotiate new rates that we all pay on our electric bill. Investigative reporter Amy Davis explains why CenterPoint is accused of overcharging all of us for years.
Lower electricity rates could be coming after a judge denied CenterPointโs request to dismiss rate review
A judge has denied CenterPoint Energy's request to dismiss its mandatory rate review, which could lead to lower electric rates. The utility must now appeal or negotiate with cities claiming it overcharges customers by over $100 million annually. Tune in to KPRC 2 News at 6 a.m. Tuesday, where Investigative Reporter Amy Davis will explain how this decision might affect your electric bill and when you could see potential savings.
Does CenterPoint really need to raise rates again? Deadline to respond to judge is today
Today is the deadline for CenterPoint to respond to allegations that it has overcharged customers for years. KPRC 2 Investigator Amy Davis has been following the developments on this case.
Why did Hurricane Beryl debris clean-up crews skip my street?
Everywhere you drive around Houston you can still see tree limbs and branches piled up along streets and curbs. Five weeks have passed since Hurricane Beryl blew through the area taking down thousands of trees. And some of you are asking when the city will finish the job of getting it all cleaned up. Investigator Amy Davis is getting answers.
โIโm screaming. Iโm yelling. Iโm upsetโ: Houston Cash App fraud victims lose thousands of dollars
Cash App customers may be able to claim $2,500 each as part of a $15 million settlement for data and security breaches.
Is the Houston water bill plan working? Who is in charge of fixing the issues exposed by KPRC 2 โDRAINEDโ Investigation?
The KPRC 2 'DRAINED' investigation into inaccurate and outrageous water bills got big results this past April. Now four months into the Houston Mayor's plan to fix the water billing issues we wanted to know if it's working. What's changed? And who's in charge of fixing all of the problems we exposed? KPRC 2 Investigative reporter Amy Davis is looking out for you as she checks the city's progress in correcting the water problems draining so many of you.
Ex-city of Houston water dept. manager admits to lying about relationship with contractor she awarded millions
Patrece Lee, the former Houston Public Works manager, admitted to lying to the inspector general's office about one of the emergency water repair contractors she awarded millions to being her relative.
Former city manager used money from shady water line repair contracts to fund โso-calledโ charity
'DRAINED' Investigation fallout. Court records now reveal Patrece used some of the money she got in kickbacks for a so-called charity she also set up. Investigator Amy Davis is taking you inside the charity to show you where some of your tax dollars went.
Former Houston city manager Patrece Lee faces new felony charge in water line repair contract scandal
A new charge has been filed against a former city manager at the center of a contract corruption scandal in Houston.
Ask Amy: How long does my apartment have to make repairs after Hurricane Beryl?
A lot of us in the Houston area are still dealing with damage left by Hurricane Beryl. Some renters are asking Amy Davis how long their landlords have to fix damage caused by the storm. Amy is answering your questions about rentersโ rights after Beryl.
Houston electric accounts show power use during Hurricane Beryl power outages
Homeowner charged for electricity usage during the power outage. How did that happen? KPRC 2 Investigator Amy Davis looks for answers and explains how you can check your own usage during the recent power outage days.
Customers report frequent power outages even on sunny days (before Hurricane Beryl)
We are hearing from more of you about issues with power outages way before Hurricane Beryl slammed the Houston area. A Kingwood customer contacted Investigator Amy Davis after she complained about frequent and unexplained power outages in her neighborhood.
Did CenterPoint do enough to clear trees in Houston before Hurricane Beryl?
Hurricane Beryl ripped down powerlines all over Houston. But what about the powerlines that already had overgrown trees and branches in the way? It didn't help the situation! KPRC 2 Investigator Amy Davis looks into who is supposed to clear out tree branches around powerlines and what you can do if you have the same issues in your neighborhood.
Ask Amy: Should I hire someone to help deal with the insurance company for hurricane repairs?
Many of you will soon be dealing with insurance claims and repairs. Should you hire a person to help you deal with the insurance company? Amy Davis explains everything you need to know about public adjusters - what they can do for you and how much you can expect to pay.
โIโve never stolen anything in my lifeโ: Brother of ex-city worker charged in Houston contract scandal claims innocence
We are hearing more from one of the main people charged in the city of Houston contract corruption scandal. KPRC 2 Investigator Amy Davis was in court today for the latest developments in the case was first brought to light because of the KPRC โDRAINEDโ Investigation.
Ask Amy: Can I get money back for internet services that are not working right now?
As power is restored to homes and businesses across our area many of you say you still donโt have internet. AT&T and Comcast Xfinity customer service are difficult to reach and when you do get a human on the phone, they donโt have any answers. Investigative reporter Amy Davis is answering your questions about whatโs causing internet outages and what you can do about them.
Hurricane Beryl vs Ike - is it taking longer to get power back for Houston customers?
Many of you are mad and emailing and calling us. You are demanding to know what is taking CenterPoint so long and why it is taking longer and longer to restore power after recent major weather events?
Are you using the wrong extension cords on your generator? Generator safety 101
Generators are crucial during power outages but can be dangerous if not used correctly. Learn how to avoid deadly carbon monoxide poisoning and other hazards with expert tips from fire officials.
Ask Amy: How long will Texas electric rates be this high?
Why are electricity rates so high? When will they go down? Whatโs the best way to save money on electricity rates? Electric broker Mike Harrington with American Enerpower joins Amy to discuss electricity rates and your power bill.
Signing up for new electricity plan? What Houston customers should know beforehand
Choosing a new electric plan, comparing rates and fees can be complicated. Itโs why some customers pay an electric broker or a third party to find the lowest rates. But some customers say their energy company is threatening to cancel their contracts because they signed up with the help of a broker. KPRC 2 Investigative reporter Amy Davis is asking - can they do that?
Top 5 most outrageous Houston water bills the KPRC 2 โDRAINEDโ investigation helped resolve
The KPRC 2 โDRAINEDโ Investigation is getting big results! You may know last month seven people were charged in a water line repair scandal, after Amy Davis exposed shady contract dealings. This is after the entire Houston water department changed the way they bill Houston customers. All of this is in addition to the massive amount of money Amy and the team have helped get back for customers with high and confusing water bills.
Whatโs being done to prevent another city contracts scandal in Houston following โDRAINEDโ investigation
A small change to prevent another multi-million-dollar corruption scandal like the one KPRC 2 Investigates exposed in the Houston water department. Our โDRAINEDโ investigation led to seven criminal indictments. Investigative reporter Amy Davis went to the Houston city council meeting to find out about the new change to city processes.
$4,168.67!?๐ฑ Houston woman sent huge bill despite shutting off water herself to avoid it
A Fifth Ward resident claims despite shutting off her own water, fearing a high bill, she still owes $4,168.67.
Ask Amy: Do I really need to get a police report for a minor crash?
We donโt have to tell you driving in Houston can be rough. There are accidents every single day. If youโve been in an accident, you know the process can be frustrating and complicated. Amy Davis answers questions about what to do after youโve been involved in a crash.
Be storm-ready: 4 important tasks to do before the next Houston storm
"๐ฉ๏ธ Getting ready for storm season? ๐ฉ๏ธ Don't wait until it's too late! Check out these 4 essential tips from Investigator Amy Davis on what you can do now to prepare for the next storm in Houston. From insurance coverage to documenting your belongings, these steps can save you a lot of trouble. #StormPreparation #HoustonStorms"
โI screwed upโ: Contractor charged in Houston water line repair scandal uncovered by KPRC 2โฒs DRAINED investigation
๐ฃ Shocking revelations have come to light about a corruption scandal involving waterline repair contracts in Houston. Investigative journalist Amy Davis with KPRC 2 Investigates has been at the forefront, uncovering the truth behind the shady deals that cost taxpayers millions of dollars.๐ Several defendants have been charged with bribery, abuse of official capacity, and tampering with government documents. This case continues to unfold, and with ongoing investigations, more people may be implicated.
Why you should file a claim for storm damage before itโs too late
Itโs possible with the recent storms that you have new damage on your roof. Thatโs just one reason you may want to consider getting a roof replacement. KPRC 2 Investigator Amy Davis explains, waiting may mean to have to pay a lot more when it does come time for a new roof.
โI think she was doing her jobโ: Houstonโs mayor commends KPRC 2โฒs Amy Davis for exposing shady city contracts
Houston Mayor John Whitmire responds to corruption charges against seven people in a city water line repair scandal uncovered during KPRC 2's 'DRAINED' investigation.
โThatโs classic public corruptionโ: Felony charges filed after โDRAINEDโ Investigation into shady contracts
A major break in our โDRAINEDโ Investigation into the City of Houston water department. Seven people at the center of the waterline repair contract scandal KPRC 2 Investigates exposed are charged with bribery, abuse of official capacity and tampering with government documents.
Corruption charges after โDRAINEDโ investigation uncovers emergency water repair scam
Big developments stemming from the KPRC 2 โDRAINEDโ Investigation into the City of Houston water department.
Ask Amy: 13 things to ask before you hire a roofer
Texas is the only Gulf State that doesnโt license roofers. Anybody can call themselves a roofer. Thatโs why you have to protect yourself. Investigator Amy Davis has a list of what you should ask before hiring a roofing contractor.
No power for days, so why was this Houston customer still charged for using electricity?
No lights, no air conditioner, no nothing. If you were one of the 900,000 people who lost electricity for several days this month you might expect your next bill to be slightly lower than normal. One man in the Heights called us when he noticed his account showed he was using electricity on days when that was impossible. Investigative reporter Amy Davis explains you how to check your own account.
How to get reimbursed for food lost during a power outage without insurance
๐จ Attention ๐จ Did you lose all your food during a recent power outage and don't have insurance? We've got you covered! Check out our latest article on how you can get reimbursed for the food you lost, even without insurance. #PowerOutage #Reimbursement #FoodAssistance #HoustonStrong ๐ช๐ผ๐ก
Ask Amy: If a neighborโs tree falls on your fence/car/house who is responsible?
Who pays for tree damage caused by the storm? Is there a way to register your home for priority electric service? Investigator Amy Davis is working to find answers to your storm related questions. We know a lot of you are dealing with clean-up from trees down in your neighborhood.
Does insurance cover spoiled food during power outages?
If you are still without power in the Houston area, chances are all the food in your fridge is about to go bad. We all know food is expensive and there could be hundreds of dollars lost if you have to throw it out. So, can you get money back for spoiled food during a storm?
No water for FOUR years. Acres Homes man who launched KPRC 2โฒs โDRAINEDโ Investigation still has huge water bill
After nearly two years of dogged reporting in our investigation of water bills โdrainingโ Houstonians the city of Houston has made big changes. Investigative reporter Amy Davis is taking you back and following up with the very first water customer we introduced you to see how heโs doing 18 months later.
Ask Amy: Facility Fees added to Houstoniansโ medical bills
We know a lot of you are paying more for your medical bills with added โfacility feesโ. Some seeing hundreds of dollars in charges above your co-pay. Investigator Amy Davis has heard from a lot of you about these fees after the KPRC 2 Investigation earlier this month. In this weekโs Ask Amy episode, Amy talked to experts about these fees and what you can do about it.
KPRC 2 Investigates: Car stolen while at repair shop. Who is responsible?
Last year in Houston alone thieves stole about 55 vehicles a day. Thatโs more than two every hour. Itโs why we use car alarms, lock our doors and do our best to protect our property. And when you leave your car at a repair shop you expect them to take the same precautions. Investigative reporter Amy Davis is looking into what happens when they donโt and whoโs responsible.
Ask Amy: Can my HOA just raise my dues?
From fines and fees to unexplained expenses we commonly hear your complaints about issues some of you are having with your homeownerโs association. Investigator Amy Davis is getting answers to your HOA related questions with Attorney David Kahne. He represents homeowners in battles against their HOAโs.
Ask Amy: Insurance sticker shock! Two things that impact your insurance rates
We are hearing from a lot of you who have sticker shock when it comes to insurance rates right now. And thatโs if the company will even renew you. A lot of people are being denied insurance coverage. In this weekโs Ask Amy, Amy Davis looks into whatโs going on with rates and how technology is playing a bigger role in determining how much you will pay.
Houston Public Works director, in charge during major water-billing issues, is resigning
The woman at the helm of Houston Public Works (HPW) and the center of KPRC 2 Investigates 2-year-long DRAINED investigation into outrageous water bills, is stepping down.
Ask Amy: Costly, common myths about divorce
A major life change like divorce can be stressful and expensive. There are common myths about divorce that can cost you a lot of money. For an episode of Ask Amy, Amy Davis talks with a lawyer who helps women navigate divorce and the top divorce myths that could cost you.
Why you may see a credit on your next Houston water bill
If you havenโt received your April water bill from the City of Houston, you may be pleasantly surprised. Several customers reached out to Investigative reporter Amy Davis curious about why they received credits to their bills. We are explaining why water customers are getting money back and what to look for on your own bill.
Ask Amy: Your FAQ about the new Houston water bill plan
Houston water customers DRAINED from inaccurate, exorbitant bills are hopeful the mayorโs new plan to fix the problems will work. But many of you have questions about the process. Investigative reporter Amy Davis has answers to your most common water bill plan questions.
Ask Amy: How to prevent property deed issues and protect home ownership in Houston
There are a lot of communities in Houston where families live for generations. Often times there are issues with property deeds and home ownership. In this weekโs Ask Amy, Amy Davis has what you can do now to prevent a big problem a lot of Houstonians face.
Hereโs how much more you will pay for your water bill this month
Houstonโs latest water rate increase took effect April 1st. The city said the average customer will notice about a 9% increase in their monthly bill. Investigative reporter Amy Davis crunched the numbers to show you what it looks like on real accounts and sheโs sharing what the city may do with the extra money.
Ask Amy: Home warranty company help, what to ask every contractor
What can you do if a company wonโt honor a warranty? Whatโs the one question you should always ask a contractor? From home warranties to hiring contractors Amy Davis is getting answers to common questions you ask.
โDRAINEDโ results: Houston Mayor announces new water bill improvement plan; hereโs what it means for you
After nearly two years of KPRC 2 Investigates DRAINED series exposing failures at the Houston Water Department, Mayor John Whitmire announces major changes. This comes a few weeks after Mayor Whitmire talked with Amy Davis about the ongoing issues and his work to find solutions for people.
How renters can make sure their water bill is right
The KPRC 2 โDRAINEDโ Investigation is helping people get to the bottom of water bill issues in Houston. Investigator Amy Davis has gotten questions from renters about water bills. Often if you live in an apartment you know water bills can be unpredictable. One month itโs high and the next month itโs low. Hereโs a way to determine what you actually owe for your water bill.
โDRAINEDโ: Huge water bills at apartment complex, what renters can do
While Houston homeowners struggle with inaccurate, seemingly impossible water bills we are hearing from landlords and renters who say they are โDRAINEDโ. Investigative reporter Amy Davis is getting to the bottom of one apartment complex water bill that - if unresolved- could leave renters homeless.
Help for Houston homeowners left with damage after utility crews dig
Discover what to do when a utility company leaves damage behind on your property. Investigative reporter Amy Davis shares insights on how to get information and seek compensation for property damage caused by utility crews.
Ask Amy: How to cut funeral costs with the help of a funeral negotiator
Itโs something every person will probably have to deal with at some point. We are talking about paying funeral costs for your loved one or planning ahead for yourself. Amy Davis talks with the โFuneral Negotiatorโ about how to keep funeral costs down.
Got a water bill problem? Hereโs what the Mayor says to do now
Got a high water bill you donโt think you owe? A lot of you are asking Amy Davis what you should do about it. Her answer has changed from what she told many of you last year.
Who will be in charge of the new water bill relief plan? Hereโs what we know
Houston Mayor John Whitmire is sharing new details about a plan to help frustrated water customers. He gave an exclusive interview to Investigative reporter Amy Davis. โDRAINEDโ has been investigating the water department for nearly two years trying to help many of you deal with excessive and confusing water bills. But we wanted to know, who will be in charge?
Mayor Whitmire vows to fix water bill problem โonce and for allโ with new plan
After a year+ of KPRC's DRAINED Investigation, we are learning of big changes to help customers frustrated by water bill issues in Houston.
โDRAINEDโ Results: Homeowner finally in new home after massive water bill issue
For the first time in nearly six years a Houston victim of hurricane Harvey is waking up in her own bed in a brand new home. It wasnโt just the floodwaters that kept Julia Benjamin from getting back home. A $39,000 City of Houston water bill almost kept her from getting the new home she qualified for from the Texas General Land office.
โWaste of taxpayerโs moneyโ: City spends money on trinkets amid water bill crisis
While Houston water customers wait for relief from inaccurate and unexplained high water bills thatโs left them โDRAINED,โ KPRC 2 Investigates has discovered the head of Houston Public Works, memorializing the department with trinkets weโre all paying for.
Your electric rate is going down Friday, March 1st
Good news for our electric bills. On March 1st the rates we all pay are going down. Investigative reporter Amy Davis gets these electric rate questions from many of you. She explains the price drop and how much you can expect to save.
โI am not comfortable:โ Rep. Al Green on mail-in ballots and USPS delay issues
For weeks now - weโve been following these problems. The United States Postal Service says this is because they are working to modernize their mailing system. U.S. Representative Al Green talked with KPRC 2โฒs Amy Davis about how the hold-up could impact voters.
โThe amount was ridiculousโ: Houston family stuck with big ambulance bill. Why new Texas law wonโt help
When youโre sick or in pain and you need a doctor quickly you probably donโt stop to check rates for how much an ambulance ride to the nearest hospital will cost you. But did you know 1 out of every 4 ambulance rides results in a surprise bill for thousands of dollars? Itโs why a new law bans surprise ambulance bills in Texas. Investigative reporter Amy Davis explains who is protected and what you should do anytime you get a bill from an ambulance service.
Revamp your finances with these expert-backed tips
From groceries to bills, we all know just about everything is more expensive these days. Financial Coach Connie Portlas talks with Amy Davis about how to do a money reset to hopefully save money in your budget.
New twist on old โromance scamโ has thieves asking to send you money
You smell the flowers in the store and see the heart-shaped candy and gifts. This is the time of year when people may feel extra lonely and more vulnerable to fall for romance scams. Amy Davis warns that thereโs a new twist on the old romance scams youโve heard about.
Ask Amy: Can I get my money back for mail packages that arrive late?
Paying extra for expedited shipping is proving to be a big waste for Houston area mail customers. Now some of you are asking Amy Davis if you can get your money back for packages that arrived way behind schedule or havenโt arrived at all.
โDonโt make me fight to pay youโ: Customer says city hasnโt charged him for water in more than 2 years
Cable, electricity, gas.. if you want any of these things, you have to pay for them. But what if you used the service and never received a bill for them? Would you call the company to ask what you owe? How many times would you call? This is the same dilemma some Houston water customers are having. While many of you are feeling drained, stuck with exorbitant bills, we're hearing from other customers who say the city isn't charging them anything for water.
Public Works has $46.3 million in extra revenue. So why raise water rates again?
Each week we in our โDRAINEDโ Investigation are showing you water bills for hundreds, even thousands of dollars that are โdrainingโ Houstonians. NEW TODAY: We are asking questions about the planned water bill increases and extra city money. Investigative reporter Amy Davis explains why some are questioning whether the city needs the extra revenue.
โItโs going to be proactiveโ: Houston water bill relief plan still in the works
KPRC 2 Investigates is learning more about a plan to help people who have water bill issues. Houston Mayor John Whitmire is still working on the plan, but he mentioned a few details this week.
Houston-based car buying company Vroom shuts down, some customers left in limbo
One of the largest online used car dealers in the country just closed and this one is in our backyard. Houston-based Vroom, that took over Texas Direct Auto in 2015, is no longer selling cars. But itโs not a clean closure. Customers still have a lot of questions. Investigator Amy Davis is getting answers.
โDRAINEDโ: Houston Mayor still working on plan to tackle high water bills. Council wonโt hear details Wednesday.
A big update on KPRC 2โฒs โDRAINEDโ Investigation into Houston water bills. Investigator Amy Davis was first to tell you about the outrageous water bills from the city of Houston and sheโs been helping customers get thousands of dollars in refunds. Now that thereโs a new administration Mayor John Whitmire wants to bring some much-needed relief and prevent these types of bills.
Thousands of Houston customers billed for water theyโre not using
Some 7,000 property owners in the city of Houston are paying monthly water bills even though they havenโt used a single drop of water. Houston City Council voted to change the ordinance in December to give those customers are way to stop the never-ending charges. But even with that change, the water department is still sending monthly bills without letting those citizens know there is a way to make them stop.
Ask Amy: Unclaimed money letter could be legit
We all get a lot of junk mail. So, if you get a letter that says you have unclaimed money you may not trust it. One viewer sent Amy Davis a letter she thought was fake, but Amy had the feeling right away that it might be real. You should know about this in case you get a similar letter in the mail.
Ask Amy: Frozen, busted pipe? Big mistake people make when filing insurance claim
If you have frozen, busted pipes and damage in your home you will be dealing with your insurance company. Amy Davis says how you handle that claim right from the very start matters.Attorney Eric Dick joined Amy for an episode of Ask Amy to go talk about storm damage and your insurance claims.
โWeโre all paying for this waterโ: Residents frustrated with Houston Public Works over massive delays fixing water leaks
KPRC 2 Investigates has learned the city of Houston is far behind schedule, stopping the flow of water.
Water device featured in KPRC 2โฒs โDRAINEDโ investigation among top gadgets at CES 2024
Itโs always interesting to see the new types of gadgets and technology that people are working on. A product featured during this yearโs Consumer Technology Associationโs annual trade show (or CES) is something we featured in our โDRAINEDโ Investigation! KPRC 2 Investigator Amy Davis tested a water monitoring device that could help frustrated water bill customers.
Ask Amy: Does my current homeowners insurance cover solar panels?
Amy Davis looks into what you need to know before buying solar panels. Including the question: Does my current homeowners insurance cover solar panels?
Hereโs how much Houston area homeowners are saving on tax bills
Have you checked out your property tax bill this year? Texas homeowners are noticing big savings thanks to legislation passed by lawmakers and voters. Investigator Amy Davis explains what to look for on your bill.
Ask Amy: Are free health screening offers legit?
Itโs that time of year when many of us think about our health. You may hear a lot lately about preventative health testing like cancer screenings or heart scans. Are these screenings legit? This is something youโve asked Amy Davis about.
Ask Amy: Can an insurance company offer you a rate, then change the price after youโve paid?
Maybe you have resolved to save money in the new year. One way you could do that is by shopping for new home insurance. But Amy Davis signed up with a new insurance company, then realized that low rate you are offered can change with no notice.
DRAINED:Water customers hopeful for resolution to erratic, high bills
On the eve of a new year and a new administration, Houston water customers are hopeful Mayor John Whitmire will help get to the bottom of surging, unexplained water bills.
DRAINED: Who is investigating questionable city contracts? What is the Office of the Inspector General?
When KPRC 2 Investigates first exposed the conflicts of interest to the City of Houston city leaders told us they referred the allegations to the Office of Inspector General to investigate. Now, six weeks later Investigative reporter Amy Davis is explaining what that office does and does not do.
Remembering Kelsey Nalepa: 8-year-old killed in crash involving drunk driver gets highway sign in League City
In honor of National Impaired Driving Prevention Month, KPRC 2โฒs Amy Davis and Haley Hernandez were able to speak with a League City couple whose daughter was killed in a crash involving a drunk driver in 2017.
Suspended water employee authorized $116k payment to her brother after city of Houston started investigation
Five weeks after KPRC 2 Investigates uncovered questionable connections between businesses awarded millions in waterline repair jobs and city of Houston employees, we're digging deeper to show you what city leaders have done with the information.
โDRAINEDโ results: Houston City Council passes high water bill relief plan
The Houston City Council passed a high water bill relief plan Wednesday. Check out what the ordinance changes mean for all water bill customers.
Ask Amy: Dealing with a bad contractor or home builder
From uneven walls to bad plumbing jobs, people are sometimes left dealing with bad work or damage from home builders and contractors. These expensive and frustrating problems are something people often ask Investigator Amy Davis about.
Houston City Council delays vote on water bill ordinances that couldโve provided instant relief to customers
The city of Houston could finally see changes to its policy that will hopefully help Houstonians who are feeling DRAINED by high water bills. The vote on new proposals was put on hold during the city council meeting.
โDRAINEDโ Results: How much money weโve helped customers get back on water bills
We are getting results from our โDRAINEDโ investigation into Houston water bills. This week city leaders plan to address the issue at city council, hopefully with some solutions. Plus, while we are hearing from more of you who have issues others are getting the help they need.
โWe really sat in our trucks, watched YouTubeโ: City contractor comes forward on questionable water repair contracts
Questionable emergency water repair contracts under investigation as Houston employees come forward to share their stories.
Is your neighborhood on the list of top places where people ask for water bill help?
We know Houston water customers are โDRAINEDโ dealing with huge bills you donโt think you owe. Investigative reporter Amy Davis has shared dozens of cases from customers looking for help. KPRC 2 has the hard numbers to show the growing problem and which areas of Houston have the most people asking the city to adjust their bills.