HOUSTON – Ticketmaster and its parent company LiveNation appear to be easing up and relaxing a stringent refund policy that stuck thousands of consumers with the cost of event tickets, even when the events were canceled on the originally scheduled date. We told you about Phyllis Bailey’s efforts to get a refund when the March concert she planned to attend was rescheduled for August. She wanted a refund instead, but Ticketmaster declined her request. Ticketmaster told her she wasn’t eligible for a refund because her tickets would “still be good” for the new show on March 24, 2022. For cancelled shows fans can choose to receive up to 150% of their ticket value as Concert Cash, and for rescheduled shows they will receive Concert Cash once they attend the new date.