They will be giving you important information specific to your condition and let you know where to go for treatment if your facility closes. DIALYSIS PATIENTS NEED TO SAVE THIS INFORMATIONPatients may have questions like: What to do if a dialysis facility closes? For help, the Kidney Community Emergency Response (KCER) is available by phone 24/7 to answer your questions regarding kidney conditions and emergency events. Under emergency conditions, you still may need to use the insulin that has been stored above 86°F. For more information see Information Regarding Insulin Storage and Switching Between Products in an Emergency (en Español).