HOUSTON – United States Rep. Al Green (D-Houston) wrote a letter to USPS to ask them to establish a customer service team to help those who have experienced their packages being delayed at the Missouri City mail facility.
The congressman also asked to receive a tour of the mail facility, and USPS said they could arrange it for this week. U.S. Rep. Sylvia Garcia also signed the letter.
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KPRC 2′s Corley Peel has covered several stories on the mail issues that have affected customers across the country and tried to get answers from USPS twice this month. We have still not heard back on when people will get their packages.
According to USPS’s statement, the postal service is shifting and moving where mail is processed, so this is causing the delays. The North Houston Processing and Distribution Center on Aldine Bender is the busiest USPS mail processing center in the entire country. Every single piece of mail coming into or going out of Houston stops there.
The postal service is now changing that to make the Missouri City Regional Center handle most of the mail.
See Green’s letter below:
“We write regarding two matters pertaining to ongoing difficulties with mail delivery originating from the new South Houston Distribution Center of the United States Postal Service. First, we are in the process of confirming our tour of the facility. In scheduling this tour via the enclosed correspondence, the USPS government liaison made us aware that USPS ethics rules preclude members of the media from joining government officials on facility tours. We would like to know when and under what circumstances exceptions to this rule have been permitted, because we expect to be accompanied by a journalist. As this situation is of great concern to the citizens of the area, we trust that his attendance during our tour will be allowed. Alternatively, if he cannot join due to ethics rules, please inform us as to when he could tour the facility separately on his own. Second, we must strongly urge that a customer service team be placed at the South Houston Distribution Center to provide immediate information about delayed or missing items upon request.
We have been made aware of concerning lapses in delivery that are far more troubling for the citizens whose items have not been received through no fault of their own, including an instance in which a delivery of medication was delayed for over 10 days. Moreover, these persons have been unable to contact anyone at the South Houston Distribution Center to learn about the status of their delayed deliveries. Therefore, while the underlying issues with the facility are in the process of being addressed, a customer service team seated at the location and available for in person or telephonic inquiries is imperative. We and the aforementioned journalist look forward to touring the South Houston Distribution Center in the very near future. Also, we anticipate a response regarding the establishment of a customer service team at your earliest convenience.”