HOUSTON – It’s a never-ending story for thousands of customers waiting for mail and important packages from various locations in the Houston area.
From the Missouri City sorting facility to the North Houston facility, KPRC 2 continues to push for answers about the ongoing USPS problem.
“It’s absolutely catastrophic. For both consumers and also the business, “Ryker said.
READ MORE: Houston, we have a mail problem. Here’s what we know
Small business owner Axel Ryker showed reporter Re’Chelle Turner dozens and dozens of packages that were tracked to the facility on Aldine Bender Road.
“We are going on $20,000 right now when it comes to chargebacks and re-shipment of items around $20,000,” Axel Ryker said.
That’s how much money Ryker says he has lost because of the USPS problems.
“This is affecting me as a business owner. I’m on the verge of going bankrupt. In addition, everyone else in Houston that’s waiting on very valuable products or medication, or treatments is putting them at risk as well,” he said.
Since November his business has lost hundreds of packages.
“Since then, it picked up every single month in December I lost more…in January I lost more and the unfortunate thing is I have to rely on USPS due to the type of items I have since they are low cost such as items under $10 I can’t use services like FedEx or DHL or UPS because the shipping methods are a lot more expensive which would put me at a negative on every single order,” he said.
On Monday, Axel left Houston and drove almost three hours to Austin to ship his packages to another USPS facility.
“Exactly not only am I driving our packages, but there are other businesses in this local community that are affected as well so we will be picking up other packages and bringing them to Austin,” he said.
Turner asked him why he wanted to help other businesses.
“Well, I know the suffering that I’m going through and how upset our customers are so I’m sure everyone else is dealing with a similar scenario,” he added.
Ryker says he is prepared to drive to Austin every day until his business gets back on track and the postal problems are resolved in Houston.
READ MORE: Packages remain stuck, delays continue at Missouri City USPS sorting facility
KPRC 2 has reached out to USPS several times over the past few weeks, asking when the issue will be resolved. They have not said how long it could take.