MISSOURI CITY – Since January of this year, we have been reporting on issues at the U.S. Postal Service sorting facility in Missouri City. Customers complained of packages becoming stuck at this center, including some containing life-saving medication.
Recommended Videos
At that time, elected officials and USPS promised to address the issues.
The facility upgraded equipment and technology at the Missouri City facility back in May, including five state-of-the-art package sorting machines that could handle between 4,000 and 7,000 packages an hour.
However, KPRC 2 is still receiving complaints. A paralegal from northern Virginia reached out to us and said this facility led to her missing a crucial deadline in a federal bankruptcy case in Houston. After covering her story Thursday, we heard from several viewers who are dealing with similar problems.
U.S. Rep. Al Green told KPRC 2′s Faith Braverman that he’s been pushing the post office for months for accountability.
“We took up a good deal of time to try to get a sense of what was going on and were given assurances that these things would be brought to closure. My understanding is that there are still problems around the country, and in our office, we are receiving about three complaints a week,” Congressman Green said.
While outcomes have improved, Congressman Green is working to get more information on these issues to help address his constituents’ concerns.
“We invite other people if they are having problems, they can still call our office...My office number is (713) 383-9234,” Congressman Green shared.
We also reached out to U.S. Rep. Randy Weber, who held a news conference in front of the facility in February demanding improvements.
“Texans and Americans count on the United Postal Service every day, and it’s downright frustrating when they fail to deliver. Over the past few years, I’ve been in constant contact with them, relaying constituents concerns and pressing them to tackle mail delays as soon as they occur. We hope the postal service can get its act together before we face another nightmare like we saw in January.”
USPS gave us the following response:
The Postal Service appreciates its customers and strives to provide excellent service. When mail service issues occur, we take steps to quickly resolve customer concerns. We apologize to the customer for any inconvenience they may have experienced. In this specific case, regarding the two Priority Express Mail pieces, local management has been made aware and is researching the matter. As information, customers seeking information regarding our claims process may visit File a Claim | USPS. Additionally, if they need assistance with mailing or shipping concerns, they have a variety of options for reaching us, including contacting a supervisor or manager at their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777), or visiting our website at www.usps.com/help.
