Many patients prepay for medical visits and may be owed refunds due to overpayments, often complicated by confusing billing practices.

Houstonians who rent often have questions about their rights when it comes to dealing with their landlords. Around 50% of Houston residents are renters, and disputes can arise when landlords make decisions that affect tenants’ living situations.

If your child gets in trouble at school, there are certain things parents or guardians need to know. This is true even if your student is at fault. The Earl Carl Institute at Texas Southern University, in part, helps educate parents on student rights. In this week’s Ask Amy, Amy Davis explains what to do when something goes wrong.

This is the opportunity for the community to weigh in on how well CenterPoint Energy handled the Hurricane Beryl crisis. Feedback may also influence future electric rates.

Nearly three months after Hurricane Beryl left more than two million CenterPoint Energy customers in the dark, the Public Utility Commission (PUC) wants to hear directly from Houston residents.

Amy Davis explains how to check your private information and what to do to keep it safe.

As you receive your latest electric bill, you may notice it’s higher than usual. It’s not just the summer weather that may have caused the higher bill. This increase is due to a CenterPoint rate hike that took effect on September 1st. KPRC 2 Investigator Amy Davis explains what this means for you.

Despite previous warnings, jury duty scams are still targeting people. Recently, a KPRC 2 viewer shared a suspicious call she received. Investigator Amy Davis has what you need to know to stay safe.

A California-based parking company, Metropolis, which manages several parking garages and lots in Houston, is under fire for allegedly tricking drivers into paying exorbitant fees.

For years, Houston has struggled with illicit businesses posing as massage spas, often operating near homes and schools. KPRC 2′s Amy Davis explains a new law that is now making it easier for authorities to take action.

The Texas Public Utility Commission has yet again delayed a decision on CenterPoint Energy’s rates that we all pay on our electric bills.

From electric rates to power outages, it seems like we have heard a lot lately about CenterPoint Energy. In this week’s “Ask Amy” segment, investigative reporter Amy Davis answers a question from viewer Don Conger: ”Why are we stuck with CenterPoint? Why don’t they have any competition? Can they be fired?”

When you move out of your apartment, you probably expect to use your security deposit for other expenses. But what can you do if your landlord refuses to return it without any explanation? This is the situation KPRC 2 viewer Shavon found herself in, and Amy Davis has the answer.

You may have an opinion about the recent power outages after Hurricane Beryl or rate increases – now is your chance to have your voice heard. The Texas Public Utility Commission (PUC) is coming to Houston for a public workshop on Saturday, October 5th, at 9 AM.

There are several options if you are having trouble finding a company to insure your home.

If you live in an area serviced by CenterPoint or Texas-New Mexico Power, get ready to see a higher electric bill this month. Both companies have raised their rates starting September 1st. Some of you wrote us because you received a notification from your electric provider about the increase. KPRC 2′s Amy Davis explains what this will mean for your electric bill.

Who is responsible for picking up utility mess debris left behind? KPRC 2 Investigator Amy Davis works to find answers to your questions.

Saving on electricity means turning off devices and lights and bumping up your thermostat to a temperature some of you may think is uncomfortable. Many of you don’t do it because you don’t know how much you can save. There is an easy way to track your usage and see how small changes to your routine can save you money on your electric bill.

Natural disasters like floods and hurricanes always raise questions about jobs and your paycheck. What if you can’t get to work safely? Will you be paid if your office is closed?

KPRC 2's Amy Davis has what you need to know to make sure you are getting what you need from your insurance company.

Days on end without power...many of us got good use out of those generators after Hurricane Beryl. You may have discovered there are things you don’t know about keeping it running. KPRC 2′s Amy Davis answers your questions.

A lot of us in the Houston area are still dealing with damage left by Hurricane Beryl. Some renters are asking Amy Davis how long their landlords have to fix damage caused by the storm. Amy is answering your questions about renters’ rights after Beryl.

Homeowner charged for electricity usage during the power outage. How did that happen? KPRC 2 Investigator Amy Davis looks for answers and explains how you can check your own usage during the recent power outage days.

We are hearing from more of you about issues with power outages way before Hurricane Beryl slammed the Houston area. A Kingwood customer contacted Investigator Amy Davis after she complained about frequent and unexplained power outages in her neighborhood.

Hurricane Beryl ripped down powerlines all over Houston. But what about the powerlines that already had overgrown trees and branches in the way? It didn't help the situation! KPRC 2 Investigator Amy Davis looks into who is supposed to clear out tree branches around powerlines and what you can do if you have the same issues in your neighborhood.

Many of you will soon be dealing with insurance claims and repairs. Should you hire a person to help you deal with the insurance company? Amy Davis explains everything you need to know about public adjusters - what they can do for you and how much you can expect to pay.

As power is restored to homes and businesses across our area many of you say you still don’t have internet. AT&T and Comcast Xfinity customer service are difficult to reach and when you do get a human on the phone, they don’t have any answers. Investigative reporter Amy Davis is answering your questions about what’s causing internet outages and what you can do about them.

Many of you are mad and emailing and calling us. You are demanding to know what is taking CenterPoint so long and why it is taking longer and longer to restore power after recent major weather events?

I need debris removal help! Investigator Amy Davis how much of this work homeowners are responsible for and if there is help for those who can’t do it themselves.

Generators are crucial during power outages but can be dangerous if not used correctly. Learn how to avoid deadly carbon monoxide poisoning and other hazards with expert tips from fire officials.

Many neighborhoods across the Houston area have downed trees and powerlines. From Lake Jackson to Kingwood, KPRC 2 viewers are reporting damage from large limbs and trees caused by Hurricane Beryl. It is important to know what to do in the minutes and hours after a storm moves through. We are answering some of your storm damage related questions.

Why are electricity rates so high? When will they go down? What’s the best way to save money on electricity rates? Electric broker Mike Harrington with American Enerpower joins Amy to discuss electricity rates and your power bill.

We don’t have to tell you driving in Houston can be rough. There are accidents every single day. If you’ve been in an accident, you know the process can be frustrating and complicated. Amy Davis answers questions about what to do after you’ve been involved in a crash.

"🌩️ Getting ready for storm season? 🌩️ Don't wait until it's too late! Check out these 4 essential tips from Investigator Amy Davis on what you can do now to prepare for the next storm in Houston. From insurance coverage to documenting your belongings, these steps can save you a lot of trouble. #StormPreparation #HoustonStorms"

It’s possible with the recent storms that you have new damage on your roof. That’s just one reason you may want to consider getting a roof replacement. KPRC 2 Investigator Amy Davis explains, waiting may mean to have to pay a lot more when it does come time for a new roof.

Texas is the only Gulf State that doesn’t license roofers. Anybody can call themselves a roofer. That’s why you have to protect yourself. Investigator Amy Davis has a list of what you should ask before hiring a roofing contractor.

No lights, no air conditioner, no nothing. If you were one of the 900,000 people who lost electricity for several days this month you might expect your next bill to be slightly lower than normal. One man in the Heights called us when he noticed his account showed he was using electricity on days when that was impossible. Investigative reporter Amy Davis explains you how to check your own account.

🚨 Attention 🚨 Did you lose all your food during a recent power outage and don't have insurance? We've got you covered! Check out our latest article on how you can get reimbursed for the food you lost, even without insurance. #PowerOutage #Reimbursement #FoodAssistance #HoustonStrong 💪🏼💡

Who pays for tree damage caused by the storm? Is there a way to register your home for priority electric service? Investigator Amy Davis is working to find answers to your storm related questions. We know a lot of you are dealing with clean-up from trees down in your neighborhood.

If you are still without power in the Houston area, chances are all the food in your fridge is about to go bad. We all know food is expensive and there could be hundreds of dollars lost if you have to throw it out. So, can you get money back for spoiled food during a storm?

We know a lot of you are paying more for your medical bills with added ‘facility fees’. Some seeing hundreds of dollars in charges above your co-pay. Investigator Amy Davis has heard from a lot of you about these fees after the KPRC 2 Investigation earlier this month. In this week’s Ask Amy episode, Amy talked to experts about these fees and what you can do about it.

From fines and fees to unexplained expenses we commonly hear your complaints about issues some of you are having with your homeowner’s association. Investigator Amy Davis is getting answers to your HOA related questions with Attorney David Kahne. He represents homeowners in battles against their HOA’s.

Unexpected, unexplained fees are driving up the cost of doctor visits for families across Houston. We are talking hundreds of dollars in charges above your co-pay. They’re called “facility fees,” and patients are told days or weeks after their appointments they have to pay up. KPRC 2 Investigator Amy Davis is looking into these facility fees and getting answers for people who are worried about their own bills.

We are hearing from a lot of you who have sticker shock when it comes to insurance rates right now. And that’s if the company will even renew you. A lot of people are being denied insurance coverage. In this week’s Ask Amy, Amy Davis looks into what’s going on with rates and how technology is playing a bigger role in determining how much you will pay.

A major life change like divorce can be stressful and expensive. There are common myths about divorce that can cost you a lot of money. For an episode of Ask Amy, Amy Davis talks with a lawyer who helps women navigate divorce and the top divorce myths that could cost you.

Houston water customers DRAINED from inaccurate, exorbitant bills are hopeful the mayor’s new plan to fix the problems will work. But many of you have questions about the process. Investigative reporter Amy Davis has answers to your most common water bill plan questions.

If your child gets in trouble at school, there are certain things parents or guardians need to know. This is true even if your student is at fault. The Earl Carl Institute at Texas Southern University, in part, helps educate parents on student rights. In this week’s Ask Amy, Amy Davis explains what to do when something goes wrong.

There are a lot of communities in Houston where families live for generations. Often times there are issues with property deeds and home ownership. In this week’s Ask Amy, Amy Davis has what you can do now to prevent a big problem a lot of Houstonians face.

It’s been an exciting few days around here! After nearly two years of the KPRC 2 Investigates DRAINED series exposing failures at the Houston Water Department, Mayor John Whitmire announced major changes.

What can you do if a company won’t honor a warranty? What’s the one question you should always ask a contractor? From home warranties to hiring contractors Amy Davis is getting answers to common questions you ask.

Amy Davis goes over the free legal resources available and other common issues people need help with.

Discover what to do when a utility company leaves damage behind on your property. Investigative reporter Amy Davis shares insights on how to get information and seek compensation for property damage caused by utility crews.

It’s something every person will probably have to deal with at some point. We are talking about paying funeral costs for your loved one or planning ahead for yourself. Amy Davis talks with the “Funeral Negotiator” about how to keep funeral costs down.

When was the last time you checked your credit report? You may want to check it again after hearing this. Complaints about credit report errors have more than doubled since 2021. Amy Davis explains why and what you can do about it.

Good news for our electric bills. On March 1st the rates we all pay are going down. Investigative reporter Amy Davis gets these electric rate questions from many of you. She explains the price drop and how much you can expect to save.

How many times have you gotten a medical-related bill in the mail and been shocked at the fees when you open it up? There is help available for people fighting surprise medical bills. The No Surprises Act is meant to help stop surprise medical bills but also help people find answers when they run into a bill issue. The federal law went into effect in 2022. It gives consumers protections from surprise medical bills under certain circumstances.

You smell the flowers in the store and see the heart-shaped candy and gifts. This is the time of year when people may feel extra lonely and more vulnerable to fall for romance scams. Amy Davis warns that there’s a new twist on the old romance scams you’ve heard about.

Paying extra for expedited shipping is proving to be a big waste for Houston area mail customers. Now some of you are asking Amy Davis if you can get your money back for packages that arrived way behind schedule or haven’t arrived at all.

You may think you would never fall for a scam. But with artificial intelligence (AI) and other technology, thieves are always learning new ways to trick you. So we need to be learning new ways to fight back! They can even use your own social media posts to trick you.

Sofia Ojeda, KPRC 2 news anchor, was almost caught in a scam! 😱 Find out how she narrowly escaped and hear her story on the latest episode of Ask Amy.

When packages you didn’t order arrive with your name on them, that is a red flag, especially if what’s inside is something medical-related. Amy Davis has the warning about fraud that is happening in the Houston area.

We get a lot of questions about landlord tenant law and what landlords can and cannot legally do. A renter asked Amy Davis about her security deposit back. She says she left her duplex in good condition, and she gave 30 days' notice, but her landlord is not giving it back. What can she do? Yolanda Burnett's question about the deposit is a little different.

We all get a lot of junk mail. So, if you get a letter that says you have unclaimed money you may not trust it. One viewer sent Amy Davis a letter she thought was fake, but Amy had the feeling right away that it might be real. You should know about this in case you get a similar letter in the mail.

If you have frozen, busted pipes and damage in your home you will be dealing with your insurance company. Amy Davis says how you handle that claim right from the very start matters.Attorney Eric Dick joined Amy for an episode of Ask Amy to go talk about storm damage and your insurance claims.

Amy Davis looks into what you need to know before buying solar panels. Including the question: Does my current homeowners insurance cover solar panels?

It’s that time of year when many of us think about our health. You may hear a lot lately about preventative health testing like cancer screenings or heart scans. Are these screenings legit? This is something you’ve asked Amy Davis about.

Maybe you have resolved to save money in the new year. One way you could do that is by shopping for new home insurance. But Amy Davis signed up with a new insurance company, then realized that low rate you are offered can change with no notice.

We are kicking off 2024 talking about your water bills issues and what is ahead. Houston water customers are hoping for change, after months of dealing with erratic, surging, and unexplained water bills.

What do you do if you get a gift card that doesn’t work? One woman had this problem and ended up being tricked out of a lot of money. Amy Davis has the warning plus what to do if you get a gift card that doesn’t work.

Buying a new or used car? You know it can be a stressful process! It doesn’t have to be. Former car salesman turned Houston attorney Mehdi Cherkaoui explains what you need to know before you start negotiating.

From uneven walls to bad plumbing jobs, people are sometimes left dealing with bad work or damage from home builders and contractors. These expensive and frustrating problems are something people often ask Investigator Amy Davis about.

The city of Houston could finally see changes to its policy that will hopefully help Houstonians who are feeling DRAINED by high water bills. The vote on new proposals was put on hold during the city council meeting.

Some of you are wondering if all of the water leaks you’re seeing around Houston are directly impacting your water bill. This is just one of the questions I got from a viewer as we continue our ‘DRAINED’ investigation into city water bill issues.

“I need help, my water bill is too high.”

If you are looking for ways to give this ‘Giving Tuesday’ I have an idea for you!

During our ‘DRAINED’ Investigation many of you have asked: Will the city of Houston shut off my water?

Before you answer that knock at your door, listen up. Solar panel salespeople are canvassing neighborhoods across Houston. Some 55,000 homeowners in the Houston area have them now. Investigative reporter Amy Davis has what you should know before you sign on that iPad or tablet.

If you are in the market for a new or used car there are key questions you should ask while negotiating the deal. Dani Karni from Lone Star Legal Aid joined Amy for an episode of Ask Amy. She says don’t be afraid to ask the dealer specific questions.

The busy holiday season is almost here and the shopping centers and malls around town will be getting busier. This time of year is prime time for thieves. We know to park in well lit areas and hide valuables from plain sight. But there are a few other things you can do to make your vehicle a harder target for thieves.

To help with those water bill issues, we've set up a meet-up in front of City Hall to speak before the City Council on Tuesday at 2 p.m.

You asked - who is responsible for cluster mailboxes in my neighborhood? Can I opt out of cluster mailboxes and just get my own mailbox? Amy Davis is getting answers.

In neighborhoods all over Houston people are getting solar panels put on their homes. The solar panel industry is booming - which also means there are more complaints. Investigator Amy Davis explains what you need to know before signing a contract.

You may think you know the signs of a scammer but then they think of a new way to try and trick you. A warning about a common call that may tempt you to “press one.”

More than 100 Kingwood-area restaurant employees are getting backpay after the U.S. Department of Labor discovered their employer failed to pay them overtime. In some cases, they were not even paid the legal minimum wage. We are looking into common questions regarding worker rights including how to know if you have money owed from a previous employer, or what to do if you think your employer is not paying you the right amount.

Spam emails and calls are annoying and if you’ve noticed an increase in spam texts you are not alone. What you should know about fake texts and how to get them to stop.

Spam emails and calls are annoying and if you’ve noticed an increase in spam texts you are not alone. What you should know about fake texts and how to get them to stop.

A lot of people need help paying their bills or getting out of debt but often people looking for debt relief help are left with even more problems. Investigator Amy Davis has what you should know about debt relief companies.

Neighborhood homeowner's associations are meant to keep a community looking good and running right. But people often complain they overstep, or some say their HOA's don't do anything at all. Some of that may change. There are several new HOA laws in Texas.

You might see something like this on social media: Ads promising free cash and government grants. One viewer is asking Amy Davis how to know if these are legit.

Simple things every family needs to consider for a will, power of attorney, and other important legal documents. Attorney Bri Holcombe with the Hunt Law Firm joins Amy to explain what people should know about estate planning and wills. Plus, where you can go for free help.

We know - it’s not fun to think about what will happen after we die. But planning now will save your family stress and money. This doesn’t have to be complicated or expensive.

Patients from some of Houston's largest medical facilities are the victims of a major data breach. Investigator Amy Davis has with what you should know about medical ID theft and how to know if your information has already been compromised.

KPRC 2 Investigates is getting a lot of questions about a recent electric bill increase that just went into effect. Several viewers said they were being overcharged and asked Investigator Amy Davis to get some answers.

You may have a home warranty to help cover you in case something breaks but many times people are denied coverage. Learn the common reasons claims are denied and what you can do to fight back.

Ask Amy: Roof scam tricks, water pressure issues, electricity bill hike!

The roofing industry is not regulated or licensed, so you really need to watch out. Investigator Amy Davis looks into what you should know before hiring roofing help. Christian and Jennifer Hernandez from JC and C Roofing join Amy Davis for an episode of Ask Amy.

The roofing industry is not regulated or licensed, so you really need to watch out. Investigator Amy Davis looks into what you should know before hiring roofing help and signs of a scam roofer.

A common concern you ask us about is identity theft. I’m spelling out what to do if your identity is stolen and things you can do to protect yourself from ID theft. Also, this week: a warning about more hidden fees on your electricity bill.

A common concern you ask Investigator Amy Davis about is identity theft. In this week’s episode learn what to do if your identity is stolen. Amy also explains things you can do right now to protect yourself from ID theft.

It can ruin your credit and cause a lot of problems. But a lot of people don’t worry about identity theft until it happens. This is a topic KPRC 2 Investigator Amy Davis gets questions about. The number one way to protect yourself from identity theft is to check what’s going on with your financial information and do it often.