It happened to Houstonian Kelly Keenan when he booked a 5-star Galveston bayfront beach house through VRBO for his extended family over the holidays. Property management company Vacasa told Keenan the property owner wanted the beach house for his own use. Out of frustration, Keenan did some digging and found the name and contact information for the man who owns the beach house. You have no way to know if the owner of the property you’re booking has canceled on prior customers. Homeowners or property managers who repeatedly cancel reservations may be removed from the site.”Two months after Keenan’s canceled reservation, we found the same property still listed on VRBO.