A Houston family said they don’t want the phone mess they are dealing with to happen to others, so they called KPRC 2 Investigates for help.

These days, wherever you go you can take your phone number with you, even if you switch phone carriers. It’s pretty common and an easy way to keep up with old contacts. That’s why a Cypress man was shocked when his phone company disconnected his number and reassigned it to someone else. The number is essential for his business. He called our KPRC 2 Investigates team for help.