As power is restored to homes and businesses across our area many of you say you still don’t have internet. AT&T and Comcast Xfinity customer service are difficult to reach and when you do get a human on the phone, they don’t have any answers. Investigative reporter Amy Davis is answering your questions about what’s causing internet outages and what you can do about them.

Hackers accessed Xfinity customers’ personal information by exploiting a vulnerability in software used by the company, the Comcast-owned telecommunications business announced this week.

Military veterans know that some companies offer discounts and savings to thank them for their service to our country, but you may not know veterans can save on their cable bills as well.

It took two overtimes Saturday for AJ Allmendinger to remain undefeated on The Roval at Charlotte Motor Speedway and seize the momentum for the next round of the Xfinity Series playoffs.

The NBC Olympics VR by Xfinity app is now available to download from the Oculus Quest 2 app store. Over the course of the 2022 Winter Games, U.S. users can enjoy 150 hours of immersive 8K coverage.

Austin Cindric will replace Brad Keselowski in Team Penske’s flagship No. 2 Ford next season.

HOUSTON – Now that we’ve got electricity, many of you are asking If you can get a credit or refund for cable and internet service you couldn’t use this week because of the power outages. Can you get a credit or refund for cable and internet service you couldn’t use when power was out? In some cases, customers may have power but not their Xfinity services because electricity has not been restored in the area of our network that serves their neighborhood. If you had electricity but no cable or internet, you can request a credit. Comcast said though, in some instances, it was the commercial power from Centerpoint that was down that caused the loss of services into customers’ homes even if the customers’ electricity was on.

HOUSTON – Hello from the KPRC Channel 2 Xfinity Sports Desk! Here’s what’s happening this week in the Houston area sports scene! ROCKETS CONTINUE PRESEASON AT HOMEThe Rockets preseason is underway and after two games under new Head Coach Stephen Silas they are 1-1. The team continues to be without James Harden who is in Covid protocol and continues his process to be cleared. TEXANS HIT THE ROAD AGAINThe Texans were embarrassed in Chicago by the Bears 36-7 on Sunday to fall to 4-9 on the season.

Here’s what the KPRC team is watching as the week beginsTEXANS - POTENTIAL TRADES? Yes, former head coach and general manager Bill O’Brien is gone; but the damage done from trades and odd roster choices is still evident every Sunday. With the loss to the Packers, the Texans enter their BYE week; usually a week of rest. ROCKETS - NEW HEAD COACH? Keeping George Springer will be expensive, so General Manager James Click has some decisions to make.

It has been quite a week in Houston sports. It may be only Monday, but the Texans' loss on Sunday was tough to watch. Here’s what to watch as we head into another week. Have we seen the last of Verlander pitching in an Astros uniform? We’ve had some games in the past month, but 5A and 6A return this week.

Kyle Busch heads for the front stretch during the NASCAR Xfinity auto race at Texas Motor Speedway in Fort Worth, Texas, Saturday, July 18, 2020. (AP Photo/Ray Carlin)FORT WORTH, Texas Kyle Busch got his 98th victory in the NASCAR Xfinity Series, winning at Texas for the 10th time when he was never challenged on a final two-lap sprint to the checkered flag. There is only one more Xfinity race this season for Busch, who wants to reach 100 wins in the series. Busch has 212 wins combined in NASCAR's top three series, with 56 Cup Series wins and 58 in the Truck Series race. There were no spectators allowed for the Xfinity race, or the Truck Series race on Saturday night, but thousands of fan will be in the stands for the Cup race Sunday.

The resurgent Kempner Cougars won nine of their first 10 baseball games in 2020 before COVID-19 cut the season short. Waiting - impatiently - for a chance to get back on the mound are a remarkable number of former KHS pitchers, several of whom have kept alive the dream of someday pitching in MLB. In the continuing VYPE Summer Series presented by Xfinity, Roger Smith grills Toronto Blue Jays minor leaguer Simeon Woods-Richardson, a panel of other ex-Coogs, and the pitching "guru" who developed them at KHS, Head Coach Eric Folkerts.

The resurgent Kempner Cougars won nine of their first 10 baseball games in 2020 before COVID-19 cut the season short. Waiting - impatiently - for a chance to get back on the mound are a remarkable number of former KHS pitchers, several of whom have kept alive the dream of someday pitching in MLB. In the continuing VYPE Summer Series presented by Xfinity, Roger Smith grills Toronto Blue Jays minor leaguer Simeon Woods-Richardson, a panel of other ex-Coogs, and the pitching "guru" who developed them at KHS, Head Coach Eric Folkerts.

The resurgent Kempner Cougars won nine of their first 10 baseball games in 2020 before COVID-19 cut the season short. Waiting - impatiently - for a chance to get back on the mound are a remarkable number of former KHS pitchers, several of whom have kept alive the dream of someday pitching in MLB. In the continuing VYPE Summer Series presented by Xfinity, Roger Smith grills Toronto Blue Jays minor leaguer Simeon Woods-Richardson, a panel of other ex-Coogs, and the pitching "guru" who developed them at KHS, Head Coach Eric Folkerts.

The Ridge Point Panthers' COVID-interrupted journey to the UIL state baseball tournament, had they reached the semifinals again as they did in 2019, would've continued June 12 on a perfect, unseasonably cool day in Round Rock. Roger Smith sits down with 2020 RPHS grad Jacob Garcia (St. Edwards commit) and junior-to-be Justin Vossos (committed to Texas A&M) to talk about the Panthers' unfinished season in this episode of the VYPE Summer Series presented by Xfinity.

The Ridge Point Panthers' COVID-interrupted journey to the UIL state baseball tournament, had they reached the semifinals again as they did in 2019, would've continued June 12 on a perfect, unseasonably cool day in Round Rock. Roger Smith sits down with 2020 RPHS grad Jacob Garcia (St. Edwards commit) and junior-to-be Justin Vossos (committed to Texas A&M) to talk about the Panthers' unfinished season in this episode of the VYPE Summer Series presented by Xfinity.

Hell change into driver gear, hop into his race car about 10 minutes before the flag drops and, without the benefit of any practice, hope for the best. Im experiencing this for the first time, Earnhardt Jr. said on his podcast this week. Once that engine fires up, things should seem normal again for Earnhardt Jr., who will take to the Homestead track Saturday for the first time since his NASCAR Cup Series career ended. Hes in the field for one of the two Xfinity Series races at Homestead this weekend, his third start in an Xfinity car since retiring. But on Saturday, the only fans watching Earnhardt Jr. in the No.

FILE - In this Sept. 5, 2015, file photo, a Confederate flag flies in the infield before a NASCAR Xfinity auto race at Darlington Raceway in Darlington, S.C. Bubba Wallace, the only African-American driver in the top tier of NASCAR, calls for a ban on the Confederate flag in the sport that is deeply rooted in the South. (AP Photo/Terry Renna, File)NASCAR has banned the Confederate flag from its races and properties. NASCAR says Wednesday the Confederate flag runs contrary to our commitment to providing a welcoming and inclusive environment for all fans, our competitors and our industry.Bubba Wallace, NASCAR's lone black driver, called this week for the banishment of the Confederate flag and said there was no place for them in the sport. Former chairman Brian France in 2015 tried to ban the flying of Confederate flags at race tracks, a proposal too broad to enforce and one that angered NASCARs core Southern-based fan base. Wallace was set to drive a Chevrolet with a #BlackLivesMatter paint scheme.

It's the summer time officially but that doesn't mean VYPE is slowing down! VYPE's Roger Smith has launched the VYPE Summer Show presented by Xfinity where he will be interviewing different teams, players, coaches throughout the summer as we prepare for the 2020-2021 season. In this inaugural edition, Smith is joined by Ridge Point Baseball. In the group chat, Ridge Point's Preston Steszewski, Jack Baker, Will Pendergrass, Hayde Key, Kyle Roosa and assistant coach Michael Dutka. Check out their full conversation!

HOUSTON – Comcast is offering wifi hotspots available nationwide due to the coronavirus. The hotspots will be available with no data caps, disconnects or late fees and speeds will increase to 3 Mbps. This allows parents and students to have access to news and educational content. Once at a hotspot, select “xfinitywifi” network name from the wifi menu, then launch the preferred browser. To find an Xfinity WiFi Hotspot, check the hotspot location map at wifi.xfinity.com or download the Xfinity WiFi Hotspots app from the App Store or Google Play.