Canceling gym membership an exercise in futilityAutomated phone trees send members in circles. So Ive been trying to go on their website to cancel it, but the option to cancel the membership online- they took that away.Calling the gym didnt help Rosie either. On @Cancel24HrFit, he shares the exact numbers to call and follow the prompts as if you want to purchase a gym membership. I have been paying for a gym membership this whole year that I am not able to use, explained Rosie, echoing the same frustration as thousands of gym members across the country. An employee told her she had to come to the Fitness Connection in person to cancel her membership.