Sara Eriksen recently hired a moving company for nearly $4,000 to help her make the transition from California to Houston.

We called US Pro Moving and Logistic, the broker company Eriksen hired to facilitate the move. Instead of a call back from the broker, Eriksen got a poorly worded text message from US National Van Lines, the company the broker pegged to do the move. Some calling the service terrible, unprofessional, reporting missing and broken items, and accusing the company of holding belongings hostage. I want you to go your way (and) I want me to go my way,” Eriksen said. AdEriksen says she didn’t research the moving company beforehand because the broker didn’t tell her which one they were using.