People in charge there told Roy Red Cross shelters would be open in Mesquite, Texas, near Dallas, 292 miles away, she said. Red Cross officials (on the phone) then directed Roy to travel 246 miles to a Red Cross shelter in Houston, Forge Families Community Center, Roy said, which she discovered when she arrived is not actually a Red Cross shelter. Red Cross responded to KPRC with a statement that did not explain the miscommunication problems. A representative for Texas Emergency Operations, which partners with Red Cross, said he also did not understand where communication broke down. Houston locations were used by Red Cross for Hurricane Laura Shelter until a day after the storm, when the Red Cross redirected evacuees away from Houston to Dallas, Austin and San Antonio (cities further inland), the state rep said.