From uneven walls to bad plumbing jobs, people are sometimes left dealing with bad work or damage from home builders and contractors. These expensive and frustrating problems are something people often ask Investigator Amy Davis about.

Whether you pay for an extended warranty or the product you buy comes with one, you expect the company to make the repairs it promised when you need them. Many consumers are discovering businesses are making it nearly impossible to file claims for warranty work. KPRC 2 Investigates discovered that consumers do have rights when it comes to warranties.

“I’m tired of mopping up water,” Rose said. At 82 years old and after a stroke and recent seizures, she’s in no shape to deal with the faulty appliance. Sears is now getting Rose’s mother a replacement refrigerator. Warning about service agreements and warrantiesYou should know that warranty packages on appliances and electronics are rarely worth it. If Rose’s mom had saved the money she paid Sears every year, she would have had about $8,000-- plenty to buy her own new fridge and avoid the hassle she got from Sears.